Best Practice: Documenting Disruptive Patient Behavior

Best Practice: Documenting Disruptive Patient Behavior

Actions and Detail Panel


Event Information

Share this event

Date and time



Online event

Event description
You are invited to join us for a seminar designed to help physicians and healthcare professionals identify and reduce risk

About this event

The Doctors Company and Central Coast Medical Association Presents:

Best Practice: Documenting Disruptive Patient Behavior | CME Webinar

Thursday, May 26, 2022

6:00 PM - 7:30 PM


It’s your license, understand what can put you at risk!

This program will provide physicians with information about the most frequent grievances and complaints patients submit to health plans and the Medical Board. Patients retaliate when they do not get what they want, and your practice must be prepared with appropriate documentation in the patient’s medical record. The COVID Pandemic has pushed patients to increased levels of complaints. Please join us to learn more about how you can control the outcome with disruptive patients!


Physicians and office staff interact with patients of different cultural, spiritual, political, and moral views. It is important to recognize the impact of an individual's culture on their health care experience. There are occasions when a patient encounter can push your tolerance and sensitivity to the limit. In addition, challenging economic and pandemic times have caused patients to become more demanding in their expectations.

This session will focus on how to appropriately document a patient’s disruptive behavior in the medical record. Having proper documentation in the patient’s medical record is the most critical defense for your practice whether it is a health plan grievance, a Medical Board complaint, or to support the potential dismissal of a patient from your practice. Attend this session to understand what you and your staff must document to protect your practice from the disruptive patient.


At the conclusion of this program, I will be able to:

  • Recognize three characteristics of challenging and disruptive patients
  • Better understand importance of documenting disruptive patient behavior on the phone and in the office
  • Develop documentation strategies that will reduce my risk for complaints and grievances to the health plan and Medical Board
  • Discuss with office staff communicating effectively across patient cultures and identities including racial, ethnic, religious, and gender


  • Julie Song, MPH, CPHRM: Patient Safety Risk Manager II, The Doctors Company
  • Richard F. Cahill, Esq. Vice President, Associate General Counsel , The Doctors Company


For questions, email


Sign on to at end of webinar to record attendance and complete evaluation for CME credit.



Best Practice: Documenting Disruptive Patient Behavior image

Date and time


Online event

Save This Event

Event Saved