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Best in Class Case Management: Your Gateway to Certification and Best in Class Practice - CE Seminars

Thursday, July 20, 2017 at 7:30 AM - Friday, July 21, 2017 at 4:30 PM (EDT)

Ticket Information

Ticket Type Sales End Price Fee Quantity
Early Bird
Registration must occur 21 days before event.
Jun 29, 2017 $474.00 $0.00
General Registration Not Started $499.00 $0.00
Group Rate (3 or more)
Discount rates are available for groups of three or more. For large groups or more purchasing options, please call us at 800-866-0919.
Jul 17, 2017 $444.00 $0.00

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Event Details

CM Seminar


Best in Class Case Management: Your Gateway to Certification and Best in Class Practice
Thursday-Friday, July 20-21, 2017
7:30 AM - 4:30 PM (both days)

Rockefeller University
1230 York Avenue
Weiss Research Building, Room 305
New York, NY 10065

Best in Class Case Management Continuing Education (CE) seminar is an authoritative learning experience that explores the scope of and opportunities for case management. It will energize your career, harness your intuitive vision, and reclaim your energy and passion, while offering you a career of uncompromising integrity.

This continuing education workshop, held in New York City, NY, will highlight the history of case management, divulge how to apply case management processes to actual cases, and name public and private health care systems with needs for case management. Participants in this continuing education class will also be able to identify several outcomes for case management intervention and future opportunities available for case managers.

All participants will receive a copy of The Case Manager's Handbook, 6th edition (a $99.95 value), as well as instructional materials and a continental breakfast.

Course Completion Requirements and Awarding Certificate:

This is an OnCourse Learning event. Participants who attend this two-day seminar in its entirety and complete the evaluation survey will earn:


14.0 contact hours

Social Workers: 14.0 clock hours
Case Managers:                            14.0 CCM clock hours (CCM hours by Commission on Case Manager Certification will be available from Mullahy & Associates LLC)

Course delivery format: workshop/seminar

Audience: Registered Nurses, Social Workers and Case Managers

Social Work Practice Levels: Entry, Intermediate or Advanced



Purpose: Explore the basic responsibilities of the case manager and current case management opportunities.

Summary of Objectives:

1. Identify three current trends in healthcare and case management.

2. Discuss the role and function of the case manager.

3. Identify the eight essential activities and six core components of case management.

4. Apply the case management process to actual cases.

5. Explain the role of communication and barriers of effective communication.

6. Name public and private health care systems and identify five insurance products.

7. Identify three legal issues for the case manager to be aware of.

8. Define ethics and recognize five ethical issues in case management.

9. Define cultural issues and identify cultural competency resources.

10. Identify three behavioral/psychosocial issues and one implementation strategy with primary care.

11. Identify three outcomes for case management intervention.

12. Identify two issues leading to polypharmacy.
13. Describe the implementation strategy when adding case management to an existing medical team.



"Totally awesome conference! An honor to learn from such distinguished experts in the field! Look forward to more conferences and greater learning!" - Melissa Neuman, RN - Pearl City, HI

"I am glad I attended the seminar. Well worth the expense." - Maria Luisa Raneses, RN, BSN, CCM, CRRN - Alexandria, VA

"Catherine and Jeanne were effective, engaging, and collegial. As a social worker, I am especially appreciative of the advocacy for all of us in case management to work as a team and draw on each other's skills and strengths." - Maria Hood, LCSW, ACSW, CCM - White Plains, NY

For additional information on the Best in Class Case Management seminar, view the video.

Early Bird (register by June 29, 2017): $474
Registration Fee: $499
Group (3+): call for details

For more details please call OnCourse Learning: 1-800-866-0919




Catherine M. Mullahy Receives Case Management Society of America’s Lifetime Achievement Award
Read the full press release

Congratulations to Mullahy & Associates, LLC for receiving the prestigious "Case in Point Platinum Award" for its "Best in Class Case Management Program".
The Platinum Award showcases the excellent work of case management programs. Read the full press release here.

Mullahy & Associates, LLC is a healthcare case management training and consulting firm dedicated to Advancing Best in Class Case Management attainable by developing patient-centered case managers serving as true advocates for their patients.

Founded by one of the field's most recognized advocates for relationship-based, consumer-driven case management, Catherine M. Mullahy, BS, RN, CRRN, CCM, and joined by Jeanne Boling, MSN, CRRN, CDMS, CCM, Mullahy & Associates offers a full-spectrum of services designed to:

  • Promote Quality Patient Care through Community-Based Case Management and Patient Advocacy
  • Help Individual Case Managers Gain Greater Professional Satisfaction through Education and Support
  • Assist Case Management Departments/Firms Increase Staff Competency, Morale, Productivity and Professional Skills
  • Help Physicians Achieve Practice Management Goals through Effective Case Management
  • Contain Spiraling Healthcare Costs While Improving Patient Outcomes

Catherine Mullahy, RN, BSN, CCRN, CCM  




"I am very excited to share my passion and mission with other dedicated and entrepreneurial healthcare professionals. Together, through Mullahy & Associates, we will be able to champion a new model of case management which is relationship-based and patient-centered."

— Catherine Mullahy, BS, RN, CRRN, CCM





Schedule and Course Content - Day 1
7:30 AM
8:00 AM
  Case Management: A Reason For Change
8:30 AM
  Profile of a Case Manager
9:30 AM
9:45 AM
  Case Manager Role and Functions
10:45 AM                   
  The Case Management Work Format: The Process Applied
11:45 AM
  Lunch (On Your Own)
12:45 PM
  Communication, Motivational Interviewing and Strategies for Effective Patient Engagement
1:45 PM
2:00 PM
  Financial Resources: Healthcare Delivery Systems, Insurance Lines and Health Benefit, Plans and Coverage Issues
2:45 PM
  Community Resources
3:15 PM   Case Studies
4:00 PM   Q&A Clarification of All Presentations
4:30 PM

Schedule and Course Content - Day 2
7:30 AM
8:00 AM
  Integrating Behavioral Health & Psychosocial Issues with Primary Care
9:00 AM
  Legal & Risk Management & Health Law
10:00 AM
10:15 AM
  Ethical Issues in Case Management
12:15 AM
  Lunch (On Your Own)
1:15 PM
  Cultural Issues
2:15 PM
  Clinical, Functional & Satisfaction Outcomes
3:15 PM
3:30 PM
  Polypharmacy & Medication Adherence
4:00 PM
  Managing Change
4:30 PM



Hotel Information

Seminar will be held at:

Rockefeller University
1230 York Avenue
Weiss Research Building, Room 305
New York, NY 10065

Overnight Accommodations:

Bentley Hotel
500 East 62nd Street
New York, NY 10065
(212) 644-6000

We have a special arrangement with the Bentley Hotel for this seminar. The rate for this seminar is $159 for a superior room (1 king or 2 double beds) or $179 for a deluxe double. The rate is per night and exclusive of state and local taxes. Rates are subject to 8.875% New York City sales tax (subject to change), $2.00 per room per night New York City occupancy tax and a $1.50 per room night New York State occupancy tax. Reservations can be made by calling the Bentley Hotel at (855) 779-0220 (please reference to receive the special rate) or online at:

Reservations made after June 30, 2017 are subject to availability. All reservations are subject to a 72 hour cancellation policy.



The Rockefeller University shares the intersection of York Avenue and East 68th Street with Memorial Sloan-Kettering Cancer Center and New York-Presbyterian Hospital/ Weill Medical College of Cornell University.
The university's main entrance is at 1230 York Avenue (at East 66th Street) on Manhattan's Upper East Side.


Buses: Two buses stop near the main entrance: the York Avenue/ 57th Street crosstown (M31) and the 68th Street crosstown (M66).

Subway: Take the Lexington Avenue Local (No. 6) to the 68th Street and Lexington Avenue Station and walk east. (Metropolitan Transit Authority)

By Car: The FDR Drive can be exited at 61st/63rd Street.

Parking: Greenberg Garage at New York-Presbyterian Hospital 212-746-1886 (entrance at 68th Street, east of York Avenue). 

Quick Park at 450 E. 63rd Street (between York and 1st Avenue).


Event Tips

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Fee includes instructional materials, copy of The Case Manager's Handbook, 6th Edition (a $99.95 value) and a continental breakfast. Lunch is on your own.

Seminar sites are handicapped accessible and barrier-free.

Seminar room temperatures are difficult to control. For your comfort, please plan accordingly.

ALL programs must be attended in their entirety in order to receive a certificate of completion.


Phone cancellations must be confirmed in writing. Cancellations received four weeks prior to the seminar receive a full refund of the registration fee. Cancellations received after four weeks and up to seven days prior to the seminar are assessed a $50 processing fee. Cancellations received seven days prior to the seminar or “no shows” are nonrefundable. Registration fees are transferable to an upcoming seminar within the same calendar year (expires December 31 each year) or to another participant. In the event that a seminar is cancelled, a full refund will be issued.

Questions? Please contact us at 800-866-0919 or

Continuing Education (CE)

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Seminars must be attended in their entirety and the evaluation form must be completed to receive a certificate of completion.

The planners/presenters of this course have declared no relevant conflicts of interest that relate to this educational activity.

OnCourse Learning guarantees that the content of these educational activities are free from bias.


  ACCREDITATION: educational events are provided by OnCourse Learning.

OnCourse Learning is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center's Commission on Accreditation.

OnCourse Learning is also accredited by the Florida Board of Nursing and the Georgia Board of Nursing (provider # 50-1489). OnCourse Learning is
approved by the California Board of Registered Nursing, provider #

 SW Logo



OnCourse Learning, provider # 1203, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB), through the Approved Continuing Education (ACE) program. OnCourse Learning maintains responsibility for the program. Approval Period: February 15, 2014 to February 15, 2017. Social workers should contact their regulatory board to determine course approval.



Registered Nurses, Social Workers, Case Managers

Course Completion Requirements and Awarding Certificate
You must complete an evaluation in order to received your certificate of completion.

Jurisdictional Requirements
Continuing education licensing requirements vary by jurisdiction, are not well defined, and may change. We recommend you contact your licensing board or accrediting organization for the latest continuing education requirements of your state or territory.

Accommodations for Disabilities
Every effort will be made to accommodate your special needs. To request accommodation, please contact the CE office at (800) 866-0919.

Grievance Procedure
OnCourseLearning is committed to conducting all activities in strict conformance with accreditation agencies and boards. OnCourse Learning will comply with all responsibilities to be nondiscriminatory in activities, program content, and in treatment of participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Executve Vice President, OnCourse Learning, Global Programming, and members of the continuing education division.

While OnCourse Learning attempts to assure fair treatment of all participants, we recognize grievances that may require intervention. Grievances are handled in the following manner:

When a participant, either orally or in written format, files a grievance, the Executive Vice President, OnCourse Learning, Global Programming, will evaluate the nature of the complaint. If it is meritorious, the Executive Vice President, OnCourse Learning, Global Programming, will instruct the staff to implement any necessary changes in the course. The complainant will receive a response from the Executive Vice President, OnCourse Learning, Global Programming, or designated staff within 5 working days.

You may file a complaint by telephone or email.

Telephone #: 800-866-0919

Have questions about Best in Class Case Management: Your Gateway to Certification and Best in Class Practice? Contact - CE Seminars

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When & Where

Rockefeller University
1230 York Avenue
Weiss Research Building, Room 305
New York City, NY 10065

Thursday, July 20, 2017 at 7:30 AM - Friday, July 21, 2017 at 4:30 PM (EDT)

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Attend nursing CE seminars and educational conferences which provide you with a unique opportunity to expand your career and clinical skills. We offer one- and two-day events on selected topics.

Each value-priced seminar gives you the opportunity to gain skills and knowledge that will benefit you in your practice today! Our expert speakers are up-to-date on the latest developments in their specialty areas.

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