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Best in Class Case Management: Your Gateway to Certification and Best in Class Practice, Las Vegas - CE Seminars

Thursday, September 12, 2019 at 7:30 AM - Friday, September 13, 2019 at 4:30 PM (PDT)

Ticket Information

Ticket Type Sales End Price Fee Quantity
Early Bird
Registration must occur 21 days before event.
Aug 22, 2019 $474.00 $0.00
General Registration Not Started $499.00 $0.00
Group Rate (3 or more)
Discount rates are available for groups of three or more. For large groups or more purchasing options, please call us at 800-866-0919.
Sep 10, 2019 $444.00 $0.00

Share Best in Class Case Management: Your Gateway to Certification and Best in Class Practice, Las Vegas

Event Details

CM Seminar

Best in Class Case Management: Your Gateway to Certification and Best in Class Practice
Thursday-Friday, September 12-13, 2019
7:30 AM - 4:30 PM (both days)

Paris Hotel
3655 S Las Vegas Blvd

Las Vegas, NV 89109

Best in Class Case Management Continuing Education (CE) seminar is an authoritative learning experience that explores the scope of and opportunities for case management. It will energize your career, harness your intuitive vision, and reclaim your energy and passion, while offering you a career of uncompromising integrity.

This continuing education workshop, held in Atlantic City, NJ, will highlight the history of case management, divulge how to apply case management processes to actual cases, and name public and private health care systems with needs for case management. Participants in this continuing education class will also be able to identify several outcomes for case management intervention and future opportunities available for case managers.

All participants will receive a copy of The Case Manager's Handbook, 6th edition (a $99.95 value), as well as instructional materials and a continental breakfast.

Course Completion Requirements and Awarding Certificate:

This is an OnCourse Learning event. Participants who attend this two-day seminar in its entirety, complete the evaluation survey and submit to the facilitator at the conclusion of the seminar, will receive their printed certificate on-site. Each attendee will earn:


14.0 contact hours

Social Workers: 14.0 clock hours
Case Managers:                            14.0 CCM clock hours (CCM hours by Commission on Case Manager Certification will be available from Mullahy & Associates LLC)

Course delivery format: workshop/seminar

Audience: Registered Nurses, Social Workers and Case Managers

Social Work Practice Levels: Entry, Intermediate or Advanced



Purpose: Explore the basic responsibilities of the case manager and current case management opportunities.

Summary of Objectives:

1. Identify three current trends in healthcare and case management.

2. Discuss the role and function of the case manager.

3. Identify the eight essential activities and six core components of case management.

4. Apply the case management process to actual cases.

5. Explain the role of communication and barriers of effective communication.

6. Name public and private health care systems and identify five insurance products.

7. Identify three legal issues for the case manager to be aware of.

8. Define ethics and recognize five ethical issues in case management.

9. Define cultural issues and identify cultural competency resources.

10. Identify three behavioral/psychosocial issues and one implementation strategy with primary care.

11. Identify three outcomes for case management intervention.

12. Identify two issues leading to polypharmacy.
13. Describe the implementation strategy when adding case management to an existing medical team.

For additional information on the Best in Class Case Management seminar, view the video.


"Totally awesome conference! An honor to learn from such distinguished experts in the field! Look forward to more conferences and greater learning!" - Melissa Neuman, RN - Pearl City, HI

"I am glad I attended the seminar. Well worth the expense." - Maria Luisa Raneses, RN, BSN, CCM, CRRN - Alexandria, VA

"Catherine and Jeanne were effective, engaging, and collegial. As a social worker, I am especially appreciative of the advocacy for all of us in case management to work as a team and draw on each other's skills and strengths." - Maria Hood, LCSW, ACSW, CCM - White Plains, NY

For additional information on the Best in Class Case Management seminar, view the video.

Early Bird (register by August 22, 2019): $474
Registration Fee: $499
Group (3+): call for details

For more details please call OnCourse Learning: 1-800-866-0919




Catherine Mullahy, RN, BS, CRRN, CCM is the President and Founder of Mullahy & Associates, LLC. Catherine also served as National President, Board Member, Chair of the Ethics Committee and Member of the Standards of Practice, Task Force for the Case Management Society of America (CSMA). She was the National Chair, Public Relations Chair, Commissioner, Executive Committee Member and Chair of both the Certification and Appeals Committee for the Commission for Case Manager Certification (CCMS). Catherine authored The Case Manager's Handbook, now in it's sixth edition which is widely used in graduate and undergraduate nursing and health management courses throughout the U.S. and Canada, as well as 18 countries around the world.

Jeanne Boling, RN, MSN, CRRN, CDMS, CCM is Vice President of Mullahy & Associates. Jeanne was the former Executive Director of the Case Management Society of America (CMSA). She was  integral to the formation of the Individual Case Management Association (ICMA), in which she was the executive director. She is the founding leader and former Executive Director of the Case Management Leadership Coalition. Jeanne's significant contributions to case management were recognized with the CMSA's "Lifetime Achievement Award."


Catherine M. Mullahy Receives Case Management Society of America’s Lifetime Achievement Award
Read the full press release

Congratulations to Mullahy & Associates, LLC for receiving the prestigious "Case in Point Platinum Award" for its "Best in Class Case Management Program".
The Platinum Award showcases the excellent work of case management programs. Read the full press release here.


Catherine Mullahy, RN, BSN, CCRN, CCM  




"I am very excited to share my passion and mission with other dedicated and entrepreneurial healthcare professionals. Together, through Mullahy & Associates, we will be able to champion a new model of case management which is relationship-based and patient-centered."

— Catherine Mullahy, BS, RN, CRRN, CCM





Schedule and Course Content - Day 1
7:30 AM
8:00 AM
  Case Management: A Reason For Change
8:30 AM
  Profile of a Case Manager
9:30 AM
9:45 AM
  Case Manager Role and Functions
10:45 AM                   
  The Case Management Work Format: The Process Applied
11:45 AM
  Lunch (On Your Own)
12:45 PM
  Communication, Motivational Interviewing and Strategies for Effective Patient Engagement
1:45 PM
2:00 PM
  Financial Resources: Healthcare Delivery Systems, Insurance Lines and Health Benefit, Plans and Coverage Issues
2:45 PM
  Community Resources
3:15 PM   Case Studies
4:00 PM   Q&A Clarification of All Presentations
4:30 PM

Schedule and Course Content - Day 2
7:30 AM
8:00 AM
  Integrating Behavioral Health & Psychosocial Issues with Primary Care
9:00 AM
  Legal & Risk Management & Health Law
10:00 AM
10:15 AM
  Ethical Issues in Case Management
12:15 AM
  Lunch (On Your Own)
1:15 PM
  Cultural Issues
2:15 PM
  Clinical, Functional & Satisfaction Outcomes
3:15 PM
3:30 PM
  Polypharmacy & Medication Adherence
4:00 PM
  Managing Change
4:30 PM



Hotel Information

Seminar will be held at:

Paris Hotel
3655 S Las Vegas Blvd.
Las Vegas, NV 80109


Event Tips

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Fee includes instructional materials, copy of The Case Manager's Handbook, 6th Edition (a $99.95 value) and a continental breakfast. Lunch is on your own.

Seminar sites are handicapped accessible and barrier-free.

Seminar room temperatures are difficult to control. For your comfort, please plan accordingly.

ALL programs must be attended in their entirety in order to receive a certificate of completion.


Phone cancellations must be confirmed in writing. Cancellations received four weeks prior to the seminar receive a full refund of the registration fee. Cancellations received after four weeks and up to seven days prior to the seminar are assessed a $50 processing fee. Cancellations received seven days prior to the seminar or “no shows” are nonrefundable. Registration fees are transferable to an upcoming seminar within the same calendar year (expires December 31 each year) or to another participant. In the event that a seminar is cancelled, a full refund will be issued.

Questions? Please contact us at 800-866-0919 or

Continuing Education (CE)

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Seminars must be attended in their entirety and the evaluation form must be completed and submitted to the facilitator at the conclusion of the seminar. Attendees will then receive their printed certificate on-site. 

The planners/presenters of this course have declared no relevant conflicts of interest that relate to this educational activity.

OnCourse Learning guarantees that the content of these educational activities are free from bias.





In support of improving patient care, OnCourse Learning is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

 SW Logo



OnCourse Learning, ACE Approval Number 1203, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB), through the Approved Continuing Education (ACE) program. OnCourse Learning maintains responsibility for the program. ASWB Approval Period: February 15, 2017 to February 15, 2020. Social workers should contact their regulatory board to determine course approval for continuing education credits. Social workers participating in this course will receive 14 continuing education clock hours.

OnCourse Learning, SW CPE is recognized by the New York State Education Department's State Board for Social Work as an approved provider of continuing education for licensed social workers #0401.


Registered Nurses, Social Workers, Case Managers

Course Completion Requirements and Awarding Certificate
You must complete an evaluation in order to received your certificate of completion.

Jurisdictional Requirements
Continuing education licensing requirements vary by jurisdiction, are not well defined, and may change. We recommend you contact your licensing board or accrediting organization for the latest continuing education requirements of your state or territory.

Accommodations for Disabilities
Every effort will be made to accommodate your special needs. To request accommodation, please contact the CE office at (800) 866-0919.

Grievance Procedure
OnCourseLearning is committed to conducting all activities in strict conformance with accreditation agencies and boards. OnCourse Learning will comply with all responsibilities to be nondiscriminatory in activities, program content, and in treatment of participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Executve Vice President, OnCourse Learning, Global Programming, and members of the continuing education division.

While OnCourse Learning attempts to assure fair treatment of all participants, we recognize grievances that may require intervention. Grievances are handled in the following manner:

When a participant, either orally or in written format, files a grievance, the Executive Vice President, OnCourse Learning, Global Programming, will evaluate the nature of the complaint. If it is meritorious, the Executive Vice President, OnCourse Learning, Global Programming, will instruct the staff to implement any necessary changes in the course. The complainant will receive a response from the Executive Vice President, OnCourse Learning, Global Programming, or designated staff within 5 working days.

You may file a complaint by telephone or email.

Telephone #: 800-866-0919

Have questions about Best in Class Case Management: Your Gateway to Certification and Best in Class Practice, Las Vegas? Contact - CE Seminars

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When & Where

Paris Hotel
3655 S Las Vegas Blvd
Las Vegas, NV 89109

Thursday, September 12, 2019 at 7:30 AM - Friday, September 13, 2019 at 4:30 PM (PDT)

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