In a world of rapidly changing technologies, what will the future bring for the current contact center. Will contact center employees be replaced by contact center robots? Will the contact channels of today change? And what about the customer? Will he or she still need the contact center, or will we be facing a C2C future… all these questions and more will be answered on the 7th of December in Lamot in Mechelen by 4 impressive keynote speakers: Steven Van Belleghem, Hans Similon, Davy Kestens, Peter Hinssen.
The 2016 Contact Center Congress marks the return of the event to Contactcentres.be. We are thankful for CCLA for raising the bar on this biggest contact center event in Belgium and we will maintain the high standard in this year’s congress.