Basic Quality Tools Workshop for Process Improvement, QM 301-2 (April 26, 2017 only)
Basic Quality Tools Workshop for Process Improvement QM301-2
Instructor: Roy Kinkaid
ASQ RU: 0.8 Prerequisite: None required
Participants are taught or strengthened in the basic eight process improvement methodologies that are applicable in any organization (manufacturing, service, healthcare, education, and non-profits). This results in improved customer satisfaction and the reduction of waste and excessive cost.
In this one-day session, participants will learn how to select and apply the core tools to effect improvement.
The ROI for a company comes from the application of the core quality tools that were taught and the participant’s application to a problem currently at their organization, returning value to their organization for the time and cost invested in training. The goal is to transition the methodology to the participants for continued application in their organization.
The basic tools class is presented in a learn/apply method. By using a data set that can represent any organization, an activity model will be developed that creates a road-map to follow in typical situations.
The classroom techniques will include lecture, exercises for quality tools taught, and hands-on applications to a problem currently at the participant’s organization.
Case study handouts, tool worksheets and the Goal/QPC Problem Solving Memory Jogger are provided as reference materials.
Topics to be covered:
- Flow charting – process maps
- Pareto Analysis, Trend Charting, Histogram, Fishbone Diagram
- Statistical Process Control
- Scatter Diagram
- Process Improvement models – Define, Measure, Analyze, Improve, Control and the Plan/Do/Check/Act
Class Location Options
In classroom – The public class (must have a minimum registration of six paying students to hold), is held during the day with two breaks and lunch provided. Registration by Section’s on-line service.
On-site – A private class (must guarantee a minimum of six students) is held for one (1) day with eight hours of instruction (two breaks and lunch to be provided by the organization) or two (2) half-days at four hours per day with one break.
As a private class, the course can be customized with current problems and/or issues of the organization. Audio/visual equipment and training room to be provided by the organization with dates and times to be negotiated.
For the public class, a 10% discount will be given to a company when three or more employees from the same company register at the same time.
For the private class, there will be a reduction from classroom-based cost but must provide food service and a suitable facility space to hold the class. Contact: Roy Kinkaid - email@example.com
About the Instructor
Roy Kinkaid is an independent quality consultant (25+ years of experience) with an extensive background in the implementation of various quality management systems - Six Sigma/Lean, Baldrige, Continuous Improvement, ISO and the Carnegie Mellon Capability Maturity Model.
Roy has a degree in management/ statistics from Philadelphia University, certification in Six Sigma/Lean, and is a member of ASQ.
He has practical process improvement experience in manufacturing, non-profit, education, healthcare, service, software, and electronic commerce industries, helping companies to achieve six sigma quality performance levels. In addition Roy has hands-on experience with change management, coaching and the facilitation skills necessary to implement a quality program. He has extensive experience working in Europe, the UK and Asia.
Attendance, Registration, Refund, and Payment Details:
Section reserves the right to cancel the course if the minimum enrollment is not met.
Substitutions after registration are permitted. Inform Education Chairperson and/or Section Treasurer to ensure accurate attendance records.
Refunds are provided if the course is not held.
Email from Eventbrite.com addressed to you will be used for important course information. Please open immediately and take appropriate action.
Textbooks and handouts are included in the course fee. Some courses use instructor supplied material. The fee includes all materials required for the course.
Payment for the course is due by the first class session unless prior arrangements are made with the Section Education Chair or Section Treasurer.
For PayPal follow instructions on the Evenbrite registration page.
For check payments mail payment to:
ASQ Philadelphia Section 0505 Treasurer
c/o Dr. Chris Connors
811 Williamsburg Blvd.
Dowingtown, PA 19335
Contact Chris at firstname.lastname@example.org
For class information & emergency contact:
Roy Kinkaid email@example.com 917-353-5342