Basic Quality Tools Workshop for Process Improvement, QM 301-1, March 1, 2017
Wednesday, March 1, 2017 from 8:30 AM to 4:30 PM (EST)
San Francisco, California
London, United Kingdom
Instructor: Roy Kinkaid
ASQ RU: 0.8 Prerequisite: None required
Participants are taught or strengthened in the basic eight process improvement methodologies that are applicable in any organization (manufacturing, service, healthcare, education, and non-profits). This results in improved customer satisfaction and the reduction of waste and excessive cost.
In this one-day session, participants will learn how to select and apply the core tools to effect improvement.
The ROI for a company comes from the application of the core quality tools that were taught and the participant’s application to a problem currently at their organization, returning value to their organization for the time and cost invested in training. The goal is to transition the methodology to the participants for continued application in their organization.
The basic tools class is presented in a learn/apply method. By using a data set that can represent any organization, an activity model will be developed that creates a road-map to follow in typical situations.
The classroom techniques will include lecture, exercises for quality tools taught, and hands-on applications to a problem currently at the participant’s organization.
Case study handouts, tool worksheets and the Goal/QPC Problem Solving Memory Jogger are provided as reference materials.
Breaks (morning and afternoon) and Lunch are included in the course fee.
Topics to be covered:
- Flow charting – process maps
- Pareto Analysis, Trend Charting, Histogram, Fishbone Diagram
- Statistical Process Control
- Scatter Diagram
- Process Improvement models – Define, Measure, Analyze, Improve, Control and the Plan/Do/Check/Act
Classroom Based – The public class (must have a minimum registration of 6 paying students to hold), is held during the day with 2 breaks and lunch provided. Registration by Section’s on-line service
On-Site Based – A private class (must guarantee a minimum of 6 students) is held for one (1) day with 8 hours of instruction (two breaks and lunch to be provided by the organization) or two (2) half-days at 4 hours per day with one break
As a private class, the course can be customized with current problems and or issues at the organization. Means of projection and training room to be provided by the organization with dates and times to be negotiated. If interested, contact the Roy Kinkaid – email@example.com Phone 917-353-5342
For the Classroom-based class, a 10% discount will be given to a company when three or more employees from the same company register at the same time.
For On-Site- based class, there will be a reduction from classroom-based cost but must provide food service and a suitable facility space to hold the class.
About the Instructor
Roy Kinkaid is an independent quality consultant (25+ years of experience) with an extensive background in the implementation of various quality management systems – Six Sigma/Lean, Baldrige, Continuous Improvement, ISO and the Carnegie Mellon Capability Maturity Model.
Roy has a degree in management/ statistics from Philadelphia University, certification in Six Sigma/Lean, and is a member of ASQ.
He has practical process improvement experience in manufacturing, non-profit, education, healthcare, service, software, and electronic commerce industries, helping companies to achieve six sigma quality performance levels. In addition Roy has hands on experience with change management, coaching and the facilitation skills necessary to implement a quality program. He has extensive experience working in Europe, the UK.