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Bagels & Business: "Improving Customer Relations" Speaker: Wilma Hurwitz

Bagels and Business with The Division of Continuing Education, Corporate and Public Sector Training

Tuesday, November 26, 2013 from 7:00 AM to 9:00 AM (EST)

Bagels & Business: "Improving Customer Relations"...

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"Improving Customer Relations-Effective Ways to Understand Your Customer" Ended Free  

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Event Details

Bergen Community College

The School of Continuing Education

Invite You to Attend Our

Free

  Bagels and Business

 Tuesday, November 26, 2013

7:00am - 8:00am Registration, Continental Breakfast, and Networking

 8:00am - 8:45am Presentation

8:45am - 9:00am Q&A 

 Meet Wilma Hurwitz, Presenter /Facilitator 

 

 

             Improving Customer Relations-                  Effective Ways to Understand Your Customer

 Topics Include:

  •  What is a customer?
  • Who are your customers? (Buyers and Users of your product/service, etc.)
  • Customer needs/customer wants
  • Customer personalities – analytical/detail oriented, assertive/demanding, talkative, angry, passive
  • Conclusion: You are always learning more about existing AND prospective customers.

 

Ms. Hurwitz is a Communications Management professional with 10+ years of success in custom-design and delivery of training to improve internal/external workplace communications and customer relationships.

Her customized training programs in sales, customer service, workplace communications and handling difficult people have received enthusiastic reviews from call center customer service representatives, product and service managers, retail sales associates, technical staffs, production teams and hospital personnel.

Ms. Hurwitz has Master's Degree credits in Educational Psychology/Training & Development from New York University; Teaching Certification-Social Studies, State of NY Grades 7-12, Hunter College (CUNY) and B.A. History from Douglass College of Rutgers University.

 

Ronald McKnight, Business Development Manager of Corporate Training@ Bergen Community College (201)-612-5300

Have questions about Bagels & Business: "Improving Customer Relations" Speaker: Wilma Hurwitz? Contact Bagels and Business with The Division of Continuing Education, Corporate and Public Sector Training

When & Where


Bergen Community College, Technology Building TEC128D Parking Lot B
400 Paramus Rd
Technology Building Room 128
Paramus, NJ 07652

Tuesday, November 26, 2013 from 7:00 AM to 9:00 AM (EST)


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Bagels and Business with The Division of Continuing Education, Corporate and Public Sector Training

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