Bagels & Business: "Improving Customer Relations" Speaker: Wilma Hurwitz
Tuesday, November 26, 2013 from 7:00 AM to 9:00 AM (EST)
Bergen Community College
The School of Continuing Education
Invite You to Attend Our
Bagels and Business
Tuesday, November 26, 2013
7:00am - 8:00am Registration, Continental Breakfast, and Networking
8:00am - 8:45am Presentation
8:45am - 9:00am Q&A
Meet Wilma Hurwitz, Presenter /Facilitator
Improving Customer Relations- Effective Ways to Understand Your Customer
What is a customer?
- Who are your customers? (Buyers and Users of your product/service, etc.)
- Customer needs/customer wants
- Customer personalities – analytical/detail oriented, assertive/demanding, talkative, angry, passive
- Conclusion: You are always learning more about existing AND prospective customers.
Ms. Hurwitz is a Communications Management professional with 10+ years of success in custom-design and delivery of training to improve internal/external workplace communications and customer relationships.
Her customized training programs in sales, customer service, workplace communications and handling difficult people have received enthusiastic reviews from call center customer service representatives, product and service managers, retail sales associates, technical staffs, production teams and hospital personnel.
Ms. Hurwitz has Master's Degree credits in Educational Psychology/Training & Development from New York University; Teaching Certification-Social Studies, State of NY Grades 7-12, Hunter College (CUNY) and B.A. History from Douglass College of Rutgers University.
Ronald McKnight, Business Development Manager of Corporate Training@ Bergen Community College (201)-612-5300