€301.29 – €724.79

Multiple Dates

B2B Customer Success Workshop / 2 Hour Courses

Event Information

Share this event

Date and Time

Location

Location

WeWork Metropool

61 Weesperstraat

1018 VN Amsterdam

Netherlands

View Map

Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

Intro

Time to WOW and renew. What's your plan?

You’re a modern customer success team. You have great customer happiness stories. You have data + analytics. How are you using stories and facts to build new partnerships and extend your value to existing customers?

Introducing a modern and fresh take on customer success. We believe that creating value is a worthwhile purpose. Your customers demand a lot and you deserve a playful and engaging workshop to reenergise you.

You can choose to follow one of the 2-hour courses to sharpen your skills. If you want an immersion in what’s possible, follow the full 6-hour power workshop (10-18:00 with breaks). Anyone attending the workshop is invited to join us + other WeWork Creators for lunch at 12 for Dutch breads + spreads.

Tools

The Scale-Up Toolkit is based on the current realities of business and technology. Most business opportunities involve more than 6 decision-makers. We offer a new mindset and VAMP framework for establishing opportunities with new partners or expanding value with existing customers.

  • 10:00-12:00 Kicking off Long-term Partnerships: Reduce churn with better sales handoffs

    • Learn about the VAMP method for converting a sales cycle into a kick-ass customer journey

  • 13:00-15:00 Creating Moments of WOW: Strong enough for sales but made for client success

    • Reduce churn by creating a renewal plan; increase wow by creating a customer journey that meets their purpose

  • 16:00-18:00 Client Renewal: Turning advocates into evangelists

    • Renew at least 80% of clients into advocates and evangelists; learn how to get the company on board

Results

Using this approach, individuals practice expanding partnerships that align to corporate purpose. You will have tools to establish a powerful customer journey, add value through insight to any conversation, and to engage customers as your biggest fans. Long-term practice with these tools includes personal and corporate growth. Immediate results are increased renewal rates, account growth, and customer pride.

Our Scale-Up methods come from years of practice and refinement. We advocate lean, agile, and self-managing principles.

In addition to individual work, we offer agile team alignment and scaling business model toolkits. Please contact us if you’re interested.

Materials

Presentation materials are provided electronically (pdf) through The Learning Stone partner platform. Key printed materials are to be kept and we encourage frequent reference following the course. All reprints must be requested by e-mail at hello@thescaleupgroup.com.

Our self assessment is a proprietary tool and must be licensed Scale-Up Coach if you wish to conduct it for your organization or with clients.

If you decide not to take the course, we encourage you to use our open source methods under the terms of service (www.thescaleupgroup.com/steal-our-stuff) and any thought leadership that serves you.

You can not hack partnerships. But you can be confident selling.

Share with friends

Location

WeWork Metropool

61 Weesperstraat

1018 VN Amsterdam

Netherlands

View Map

Refund Policy

Refunds up to 7 days before event

Save This Event

Event Saved