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B2B Customer Success Fundamentals (3-night) Workshop Series

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Location

WeWork Metropool

Weesperstraat 61

1018 VN Amsterdam

Netherlands

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Event description

Description

About You

You’re a modern customer success team. You have great customer success stories. You have data + analytics but you need to get all these things working for you. Your churn is higher than it should be and everyone is looking to your department to contribute that 80% of company revenue.

In this Workshop you will...

Have fun with other CSMs! Your customers demand a lot and you deserve a playful and engaging workshop to reenergise you. You will get to role-play common scenarios, interact with peers in similar situations and take an enlightening personality test that will highlight strengths and areas of development.

Agenda

This Scale-Up Group Fundamentals Workshop is tailor-made for the modern CSM and the realities of a SaaS, recurring revenue and those who sell to enterprise clients. Did you know most enterprise deals now involve more than 6 decision-makers? We'll help you manage these stakeholders without the need for concensus and expand value with your customers.

  • Tuesday May 22nd (10:00 - 12:00) Kicking off Long-term Partnerships: Opening the partnership and creating flawless handoffs with sales.

    • Learn about our method for opening up a kick-ass customer journey

  • Wednesday May 23rd (10:00 - 12:00) Creating Moments of WOW: Strong enough for sales but made for client success

    • Reduce churn by creating a renewal plan; increase wow by creating a customer journey that meets their purpose

  • Thursday May 24th (10:00 - 12:00) Customer Renewal, Up-Sell and Cross-Sell: Turning advocates into evangelists and handling any objection

    • Renew at least 80% of your customers and convert users into advocates and evangelists.

Results

You will leave each night with something inspiring and energizing to practice the following week. You will be given the tools to establish a powerful customer journey, add value through insight to any conversation, and engage your toughest customers. You will walk away with personal insight into your strenghts and how to enhance them. You will see a difference in your renewal, up-sell, cross-sell rates and collaboration with business partners.

Trainer

Daniel Douglass or alternate Scale-Up Group Coach

Materials

Key printed materials are to be kept and we encourage frequent reference following the course. All reprints must be requested by e-mail at hello@thescaleupgroup.com.

Our self assessment is a proprietary tool and must be licensed Scale-Up Coach if you wish to conduct it for your organization or with clients.

Our Scale-Up methods come from years of practice and refinement. We advocate lean, agile, and self-managing principles.

If you decide not to take the course, we encourage you to use our open source methods under the terms of service (www.thescaleupgroup.com/steal-our-stuff) and any thought leadership that serves you.

You can not hack partnerships. But you can be confident selling.

Cancelation and Tranfer Policy

We do not provide refunds on a cancellation (unless The Scale-Up Group cancels) but we will allow you to move to a different night or venue with up to 1 days notice.

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Date and Time

Location

WeWork Metropool

Weesperstraat 61

1018 VN Amsterdam

Netherlands

View Map

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