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AWE Biz Connect: Top 10 Tips in Addressing Difficult Customer Feedback

Grand Rapids Opportunities for Women (GROW)

Tuesday, August 28, 2012 from 11:30 AM to 1:00 PM (EDT)

Grand Rapids, United States

AWE Biz Connect: Top 10 Tips in Addressing Difficult...

Ticket Information

Ticket Type Sales End Price Fee Quantity
Early Bird - Chicken - AWE Member
AWE Member Includes registration, salad, lunch, dessert, beverage, gratuity.
Ended $22.00 $0.00
Early Bird - Fish - AWE Member
AWE Member Includes registration, salad, lunch, dessert, beverage, gratuity.
Ended $22.00 $0.00
Early Bird - Vegetarian - AWE Member
AWE Member Includes registration, salad, lunch, dessert, beverage, gratuity.
Ended $22.00 $0.00
Early Bird - Chicken - Non Member
Non-Member Includes registration, salad, lunch, dessert, beverage, gratuity.
Ended $37.00 $0.00
Early Bird - Fish - Non Member
Non-Member Includes registration, salad, lunch, dessert, beverage, gratuity.
Ended $37.00 $0.00
Early Bird - Vegetarian - Non Member
Non-Member Includes registration, salad, lunch, dessert, beverage, gratuity.
Ended $37.00 $0.00
Late Registration - Chicken - AWE Member
AWE Member- includes registration, salad, lunch, dessert, beverage, gratuity.
Ended $32.00 $0.00
Late Registration - Fish - AWE Member
AWE Member- includes registration, salad, lunch, dessert, beverage, gratuity.
Ended $32.00 $0.00
Late Registration - Vegetarian - AWE Member
AWE Member- includes registration, salad, lunch, dessert, beverage, gratuity.
Ended $32.00 $0.00
Late Registration - Chicken - Non-Member
Non-Member- Includes registration, salad, lunch, dessert, beverage, gratuity.
Ended $47.00 $0.00
Late Registration - Fish - Non-Member
Non-Member- Includes registration, salad, lunch, dessert, beverage, gratuity.
Ended $47.00 $0.00
Late Registration - Vegetarian - Non-Member
Non-Member- Includes registration, salad, lunch, dessert, beverage, gratuity.
Ended $47.00 $0.00

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Event Details

AWE Biz Connect
Top 10 Tips in Addressing Difficult Customer Feedback

 

Chris Lampen-Crowell


Presented by Chris Lampen-Crowell, Owner of Gazelle Sports


When customers have different expectations of what we deliver, we are not providing good service. Learn how to manage customer expectations and satisfaction, and how to professionally address difficult customer feedback in order to improve business operations.

 
About Chris Lampen-Crowell

Chris created Gazelle Sports with Bruce Johnson in 1985 with the help of family and friends in Downtown Kalamazoo. Gazelle Sports opened a Grand Rapids location in 1989 and Holland in 1994. Chris opened New Balance in Grand Rapids in 2003. He began Team Gazelle (team sales) division in 2004 and now employs 160 people. Chris creates, leads, and organizes healthy, fun events and programs such as the John Daley Memorial One/One Run, the Greater Kalamazoo Girls on the Run, and the Borgess Run Camp.

Join other women business owners to network together! Biz Connects take place the 4th Tuesday of every month.

Location: Holiday Inn, 310 Pearl St NW, 49504
Early Registration Pricing: $22 AWE Members, $37 General Public
General Registration Pricing: $32 AWE Members, $47 General Public
Registration is non-refundable.

Menu Options: Choices include chicken, fish or vegetarian.  All lunches served with soup or salad, vegetable, potato, rolls & butter, chef's dessert selection, and beverage (coffee, tea).

 

Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance. Contact Nicole at GROW, (616) 458-3404.


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 Funded in part through a cooperative agreement with the U.S. Small Business Administration. All opinions, conclusions, or recommendations expressed are those of the author(s) and do not necessarily reflect the views of the SBA.


 

Have questions about AWE Biz Connect: Top 10 Tips in Addressing Difficult Customer Feedback? Contact Grand Rapids Opportunities for Women (GROW)

When & Where


310 Pearl Street NW
Grand Rapids, 49503

Tuesday, August 28, 2012 from 11:30 AM to 1:00 PM (EDT)


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Organizer

Grand Rapids Opportunities for Women (GROW)

The Division of Established Women Business Owners will conduct quarterly meetings to provide insights into succession planning and restructuring, processes and procedures, philanthropy, organizational development and more.

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