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August 2017 ASQ Blue Ridge Lunchtime Webinar #3

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"Understanding VOC"

Overview: Voice of the Customer (VOC) has become common lexicon in the business world, perhaps even overused. At the heart of VOC is the understanding of the needs of a customer, both expressed and hidden or unmet. Through relationship building and a unique Business Innovation meeting technique, a company can accelerate its understanding of what is most important to a customer. The art of obtaining a clear, ranked list of these needs at a reasonable cost is what this webinar will attempt to provide.

About the Presenter: Tom England spent 35 years in the industrial automation market. As VP of Market Development with Kollmorgen, Tom led the growth in a diverse set of markets including semiconductor, food & beverage, medical imaging, and oil/gas. An Electrical Engineer by training (Virginia Tech), he has a keen interest in both technical and commercial aspects of marketing. After retiring in 2014, Tom has focused his consulting business on marketing and leadership training including a passion for teaching the importance of relationships for leaders.

EVENT DATE: Tuesday, August 29, 2017

Virtual Meeting (using GoToMeeting.com)

12:00PM-1:00PM Presentation (BYOL - “bring your own lunch”)

Meeting log-in information will be provided after you have registered.

ASQ membership is NOT required to attend this event, so please share this information with your friends and colleagues!

Registration deadline: Tuesday, August 29, 2017 at 11:00 AM EDT

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