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August 2017 ASQ Blue Ridge Lunchtime Webinar #1 (Rescheduled)

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"Tips & Tricks for Selling Quality"

Overview: For many Quality Management Professionals, getting management buy-in, developing strong teams, and having others support quality initiatives can seem like an impossible hurdle. While much of Quality is founded on fact-based decisions and use of statistical tools, people still do the work and can often be the most challenging element of a continuous improvement project. The ability to understand what drives others will help a Quality Manager build strong teams, while ensuring they are presenting the right information to the right audience in the right way for maximum effect.

Join us for a virtual presentation which delves into personal dynamics to “sell” quality to management, how to uncover employee motivators, and understanding team dynamics to transform low performing teams into high performing teams. Touching on elements such as team assessment tools and Emotional Intelligence, combined with real-world examples, David Muncaster will show you how using some simple, practical tools and engaging conversations will enable you to reach others, persuade them, and meet your goals.

About the Presenter: David Muncaster is the Manager, Continuous Improvement for Staples Business Advantage Canada. Staples Business Advantage is the business-to-business arm of Staples, Inc. and is the world’s largest supplier of office products, facility and break-room supplies, furniture, and print services. With Staples Business Advantage for 10 years, he has worked to develop a company-wide culture of continuous improvement, ensured continued certification to ISO 9000 and 14000, developed Sustainability initiatives for the Western Region and introduced COR Health and Safety Certification in Alberta, Nova Scotia, and Newfoundland. In addition, David is responsible for the customer survey process which measures customer satisfaction within all areas of Staples Business Advantage. Before Staples, David worked with a local manufacturing company for 10 years as the Technical & Quality Manager. He is past Chair of the ASQ Vancouver section. The first person in Staples Business Advantage Canada to receive training in Lean Six Sigma, David has also been certified by ASQ as a Six Sigma Black Belt.

EVENT DATE: Tuesday, August 15, 2017

Virtual Meeting (using GoToMeeting.com)

12:00PM-1:00PM Presentation (BYOL - “bring your own lunch”)

Meeting log-in information will be provided after you have registered.

ASQ membership is NOT required to attend this event, so please share this information with your friends and colleagues!

Registration deadline: Tuesday, August 15, 2017 at 11:00 AM EDT

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