Topic: Process Holes – Major Risks Unidentified by Traditional Business Process Improvement
Presenter: Rudy Gottschalk
Traditionally, Business Process Improvement (BPI) initiatives have examined the work activities of the business to create greater efficiency (less time, lower cost) and effectiveness (greater value for the customer). However, very few of these initiatives are structured to identify potential Process Holes. In the business world we frequently see the results of Process Hole initiated events. They include companies whose stock quickly drops to a fraction of its former value; organizations unable to adapt to new competition; departments that implode through a failure to execute; or projects that seem to never deliver results or seriously underperform.
These organizations were destroyed or seriously damaged by unseen or unidentified forces to which they seemed unable to respond or control. To them, the forces were invisible until a seemingly inevitable sequence of events created a “Hole” which swallowed their ability to perform, deliver, or even survive as an organization. The focus of this presentation is the significant business benefit of identifying and repairing Process Holes and the unique approach and activities outside of common process improvements initiatives required for this effort.
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