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Attracting, Engaging & Retaining Advocates in 2020

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LOTH, Inc.

855 Grandview Avenue

Columbus, OH 43215

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Event description
Happy Agents Lead to Happy Customers

About this Event

Agent engagement is more important than ever. Between retention, motivation, and performance, statistics show that agent engagement has a clear impact on business success, but can also be one of the biggest challenges contact centers face today. How are top brands retaining their advocates?

Join Compass Experience Labs and Stella Connect for an informative half-day event led by these brand leaders and discover how they are cracking the code.

AGENDA

  • 12:30-1:30 Lunch + Networking
  • 1:30-1:40 Welcome/Opening Remarks
  • 1:40-2:10 Talent Attraction & Retention Speaker: Claire Horn - Human Resources Manager, La Senza (formerly with Cardinal Health)
  • 2:10-2:40 Employee Engagement Speaker: Kendyl Skinner - Workforce Experience Manager, Bark
  • 2:40-2:55 Networking Break
  • 2:55-3:35 Speaker: TBA
  • 3:35-4:00 Open Forum
  • 3:50-4:00 Closing remarks
  • 4:00-5:00 Networking + Happy Hour

Date and Time

Location

LOTH, Inc.

855 Grandview Avenue

Columbus, OH 43215

View Map

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