Live it Up!
There are many definitions of Servant Leadership, some quite eloquent! But the definition that perhaps is the most resonant and easy to take to heart and put into action is this one : Treat your staff like they are your customers.
Treating your staff like your customers not only gives them an environment they can thrive in, it deepens the culture of great service in the organization and the positive effects can be felt all the way to the customers at the counter!
Join us for a session with ZingTrain to explore the ideas of Servant Leadership, learn techniques that will help you bring it to life in your day-to-day interactions. Leave inspired by Servant Leadership stories from your colleagues and full of ideas on how you want to take your leadership to the next level.
KATIE FRANK BIO
It was Katie’s love for food that eventually led her to Zingerman’s. As a young girl growing up in Dayton, Ohio, she baked large K-shaped cookies and many cakes. Years later, she went to Vanderbilt for a B.A. in Human and Organizational Development, playing basketball as the team’s captain, not just to burn away the K-shaped calories, but to also hone her leadership and teambuilding skills. Katie stayed on at Vanderbilt for a Masters in Human Resource Development.
In 2005, Katie came back to her Midwestern roots and joined Zingerman’s Bakehouse as a manager. She led a team of 12 people to create “The Zingerman’s Experience” at Zingerman’s Bakeshop, a tiny (800 sq. ft.) retail space in the industrial park where Zingerman’s Bakehouse bakes all of its artisanal breads and pastries. Undaunted by the challenge of the location and space limitations, Katie responded to the tough economy by growing the annual sales by 40% to $1.6 million during her six years there!
In 2011, Katie jumped at the chance to join the ZingTrain team. As a ZingTrain consultant and presenter, she shares her operational experience as a basis for her teaching on Customer Service, Open Book Management and Servant Leadership.
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Where Story Happens