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Assessing the Customer Experience with Clickstream Analysis (Web Session)

Consortium for Service Innovation

Thursday, July 26, 2018 from 9:00 AM to 10:00 AM (PDT)

Assessing the Customer Experience with Clickstream...

Registration Information

Type End Quantity
Consortium Web Session
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Ended Free  

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Event Details

 

Join Greg Oxton of the Consortium, Jim Reilly of Dell EMC, and Patrick McBride of Oracle to explore how clickstream analysis can be used to assess the customer experience with self-service.  We'll talk about:

  • what you can learn from clickstream analysis
  • tools and techniques
  • how to get started

..and more!  Bring your experience and your questions to this discussion. 

 

 

Have questions about Assessing the Customer Experience with Clickstream Analysis (Web Session)? Contact Consortium for Service Innovation
Consortium for Service Innovation

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