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Bristol

Engineers House

The Promenade, Clifton Down

Bristol

BS8 3NB

United Kingdom

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Description

Assertiveness

Duration: 1 day

Assertiveness is essential to effective communication. It enables people to deal confidently and successfully with the people around them. This programme provides delegates with techniques to improve assertive communication. If practised these techniques will enable people to feel comfortable about expressing their point of view and ultimately say no, and yes, if and when necessary.

Who should attend this course?

Individuals wishing to develop their personal effectiveness to improve working relationships

Course Objectives

Upon completion of this course participants will be better able to:

¨ Identify different styles of behaviour

¨ Recognise own styles and behaviours

¨ Identify key techniques to improve personal assertiveness

¨ Use assertive behaviour to handle difficult situations and people

¨ Understand the importance of verbal and body language on assertiveness

¨ Effectively deal with criticism, confrontation and negativity, in a positive manner

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Date and Time

Location

Bristol

Engineers House

The Promenade, Clifton Down

Bristol

BS8 3NB

United Kingdom

View Map

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