ASQ Philadelphia - Root Cause Analysis ES 244-2
Wednesday, April 12, 2017 from 8:30 AM to 4:30 PM (EDT)
San Francisco, California
London, United Kingdom
Instructor: Roy Kinkaid
ASQ RU: 0.8 Prerequisite: None required
Participants are taught tools (Fishbone Diagram, 5 Whys, Is/Is Not Matrix) and techniques to determine the root cause of problems faced in any organization (manufacturing, service, healthcare, education) that result in customer dissatisfaction, waste and excessive cost.
In this one-day session, participants will learn an effective strategy and how to select and apply the right tools to uncover the underlying root causes of problem to assure that the real problem is addressed, solved and permanently corrected.
The ROI for a company comes from the application of the tools of root cause analysis that were taught and the participants application to a problem currently at their organization, returning value to their organization for the time and cost invested in training. The goal is to transition the methodology to the participants for continued application in their organization.
The Root Cause Analysis class is presented in a learn/apply method.
Classroom techniques will include lecture, videos, exercises for quality tools taught, cases studies (industry dependent) and hands on application to a problem currently at the participants organization.
Root Cause Analysis Manual (which includes tool examples from ASQ publications), case study handouts, tool worksheets and the Goal/QPC Problem Solving Memory Jogger are provided. Breaks and Lunch included in fee.
Topics to be covered:
- Root Cause Analysis Overview and Definitions
- Improvement Teams
- The 7 Step Improvement Process
- Describing the Problem
- Gantt Chart
- Cost of Quality
- Process Maps
- Potential Cause Identification
- Affinity Diagram
- 5 Whys
- Data Collection and Analysis Tools
- Tree Diagram
- Force Field Diagram
- Improvement Plan
- Pilot Test
- Control Plan
About the Instructor – Roy Kinkaid: firstname.lastname@example.org
Roy Kinkaid is an independent quality consultant (25+ years of experience) with an extensive background in the implementation of various quality management systems – Six Sigma/Lean, Baldrige, Continuous Improvement, ISO and the Carnegie Mellon Capability Maturity Model.
Roy has a degree in management/ statistics from Philadelphia University, certification in Six Sigma/Lean, and is a member of ASQ.
He has practical process improvement experience in manufacturing, non-profit, education, healthcare, service, software, and electronic commerce industries, helping companies to achieve six sigma quality performance levels. In addition Roy has hands on experience with change management, coaching and the facilitation skills necessary to implement a quality program. He has extensive experience working in Europe, the UK and Asia.