ZOOM Meeting

TOPIC

Lean in a Transactional World

SUMMARY

Lean is a collection of tools used to help an organization identify, understand and eliminate waste within one’s system. Lean was truly started by Henry Ford with the adoption of the moving assembly line at Highland Park, MI, in 1913 using a moving conveyor, standard work and interchangeable parts. In 1922 Mr. Ford said, “Many people are busy trying to find better ways of doing things that should not have to be done at all. There is no progress in merely finding a better way to do a useless thing.”

There are many ways to describe Lean, there are many problems that can be solved using Lean techniques. This presentation will discuss the definition of Lean and how it can be applied in business, both the manufacturing and transactional setting. We will also investigate some of the cost and quality impacts that Lean can help address and eliminate.

Participants in the session will be guided through the definition of Value Added, Non-Value Added and Value Enabling activities. By the end of the session they will be able to identify, understand and explain each type of waste and how it affects their system. We will use the DOWNTIME acronym to help attendees remember and identify the 8 different types of waste.

Process mapping will be discussed to help in the process of identifying waste in a system. It is easier to identify waste when it can be visualized, so good process mapping techniques will help you ‘see’ the issues. As we finish process mapping we will add additional information about the system to include establish a value stream map. We will walk through a simple example of value stream mapping to discuss the touch time and flow time within a system to help the user identify where waste resides.

A waste walk is a very important component of identifying waste in a system, we will discuss the steps to conduct a waste walk. Going to the Gemba (where the work is done) is a critical part of doing a waste walk. We know there is large difference in how something is supposed to be done vs. how it is actually done. Participants will have a checklist that explains how to do a waste walk along with examples of wastes identified during walks conducted by the presenters.

Participants will understand the concepts outlined above along with practical take-aways of how to actually conduct these sessions in their organization.

PRESENTER BIO - David Gorin, CSSBB, Enterprise Transformation Lead at Humana, Inc.

Dave Gorin is a Six Sigma Master Black Belt with a passion for quality and process. Dave has been with Humana Insurance for 17 years and works in their Process Transformation Office. Prior to Humana, he worked in transportation for Schneider National and in telecommunications for Schneider Communications, Frontier Communications and Global Crossing. Throughout his career, Dave has served in a number of diverse roles: Quality Improvement, Customer Service, Information Technology, Human Resources, Billing, Internal Consulting, and Operations Research. Dave received a BBA in Quantitative Analysis and Management Systems from the University of Cincinnati and an MBA in Logistics Management from Indiana University. Dave enjoys life in Green Bay, Wisconsin with his wife of 36 years and two daughters.