$35 – $45

ASQ Boston February 2019

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Location

Location

The Conference Center at Waltham Woods

860 Winter St

Waltham, MA 02451

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

ASQ Boston invites you to our February 2019 monthly meeting and networking event

Improving Performance of Clinical Staff with an Innovative Quality Audit Program

Studies evaluating telephonic coaching to improve population health have focused on outcomes, but there is also a need to measure the consistency of coaching quality.

The newly created, norm-based coaching score improved to 56.2 (SD=±9.3), with 8.2% performing below, 42.4% at, and 49.4% above the norm. Scores represent significant mean and proportional change in quality (p=.05). This study demonstrates norm-based scoring as an effective strategy for measuring and improving coaching quality in a telephonic behavioral change program.

Professor of Healthcare Management Samuel Rindell has spent the majority of his career in the healthcare industry. Beginning with a 12-year stint at Pfizer, Rindell eventually moved to Cigna, and has spent the past 11 years teaching the future leaders in this field. Working in healthcare gives him a sense of purpose and fulfillment.

February Event Location

Waltham Woods Conference Center

Checkin starts at 5:30 pm. Dinner and program from 6:00 pm to 8:00 pm

(Tickets include dinner and program, 0.5 RU/CEU)

Free parking

Full refunds until one week before event. Substitution of attendees are no charge.



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Date and Time

Location

The Conference Center at Waltham Woods

860 Winter St

Waltham, MA 02451

View Map

Refund Policy

Refunds up to 7 days before event

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