ASQ Basic Quality Tools for Process Improvement 1-Day Course (QM301-2)

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Regus Conference Center

630 Freedom Business Center Drive, 3rd Floor, Suite 300

King of Prussia, PA 19406

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Event description


Instructor: Roy Kinkaid

ASQ RU: 0.8 Prerequisite: None required

Proposed Benefits:

Participants are taught or strengthened in the basic eight process improvement tools that are applicable to any organization (manufacturing, service, healthcare, education, and non-profits). Resulting in improved quality, customer satisfaction and the reduction of waste and excessive cost.

In this one-day session, participants will learn how to select and apply the quality tools to effect improvement.

The ROI for a company comes from the application of the quality tools that participants were taught to a problem currently at their organization, returning value to their organization for the time and cost invested in training. The goal is to transition the tools to the participants for continued application in their organization.

Class Details:

The basic tools class is presented in a learn/apply method – lecture and hands-on application.

Case study handouts, tool worksheets and the Goal/QPC Problem Solving Memory Jogger are provided as reference materials.

Topics to be covered:

  • Flow charting – process maps
  • Pareto Analysis, Trend Charting, Histogram, Fishbone Diagram
  • Statistical Process Control
  • Scatter Diagram
  • Process Improvement models – Define, Measure, Analyze, Improve, Control and the Plan/Do/Check/Act

Class Availability

Classroom Based – The public class (must have a minimum registration of 6 paying students to be held), is held during the day with 2 breaks and are lunch provided. Registration by Section’s on-line service

On-Site Based A private class (must guarantee a minimum of 6 students) is held for one (1) day with 8 hours of instruction (two breaks and lunch to be provided by the organization) or two (2) half-days at 4 hours per day with one break.

As a private class, the course can be customized with current problems and or issues at the organization. Means of projection and training room are to be provided by the organization with dates and times to be negotiated. There is a discount for on-site training. If interested, contact the Roy Kinkaid – Phone 917-353-5342

We are going paperless. Training materials will be distributed via USB drive. Bring your laptop.

About the Instructor

Roy Kinkaid is an independent quality consultant (25+ years of experience) with an extensive background in the implementation of various quality management systems – Six Sigma/Lean, Baldrige, Continuous Improvement, ISO and the Carnegie Mellon Capability Maturity Model.

Roy has a degree in management/ statistics from Philadelphia University, certification in Six Sigma/Lean, and is a member of ASQ.

He has practical process improvement experience in manufacturing, non-profit, education, healthcare, service, software, and electronic commerce industries, helping companies to achieve six sigma quality performance levels. In addition Roy has hands on experience with change management, coaching and the facilitation skills necessary to implement a quality program. He has extensive experience working in Europe, the UK.

Payment Options: Refund is provided if the class is not held.

PayPal: This is the default payment method in the Eventbrite ticket purchase. Credit Cards must be tied into a PayPal account. The ASQ Philadelphia Section does not accept credit cards directly. An email from addressed to you will be used for important course information. Please open immediatley and take action.

Pay by check, Do not register here. Instead: Notify the Instructor Roy Kinkaid who will add you to the roster in Eventbrite manually and alert the Treasurer. Payment for the course is is due the day of the class unless prior arrangements are made with the Section Education Chair or the Section Treasurer. Make check payable to ASQ Philadelphia Section 0505. Mail to: ASQ Section 0505 c./o Tom Petrocella, Treasurer, 422 Woodland Ave., Glendora NJ 08029.

Pay by invoice: Send P.O. to Section Treasurer, Tom Petrocella Provide name of contact person to receive an invoice.

Questions or emerengy contact: Roy Kinkaid, 917 353 5342,

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Regus Conference Center

630 Freedom Business Center Drive, 3rd Floor, Suite 300

King of Prussia, PA 19406

View Map

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