ARENA - Inclusive digital transformation

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ARENA - Inclusive digital transformation

One-evening conference for professionals. An inspiring event with two speakers, an interactive marketplace, networking, food and drinks.

When and where

Date and time


Au Bassin 74 Quai aux Briques 1000 Bruxelles Belgium

Map and directions

How to get there

About this event

Building a hopeful digital future

The COVID-19 crisis uncovered how many people are excluded from socialising, working and learning online. Organisations all face similar challenges that come along with the desire to be fully digital without excluding anybody.

How can we move towards a more inclusive and hopeful digital future without unexpected consequences that reinforce exclusion? How can human-centered design play a role in this transformation? In this edition we'll explore how different organisations approach this challenge.


  • 18:00 - Welcome: Marketplace, food & drinks
  • 19:30 - Speaker 1: Diane Pochard
  • 20:00 - Speaker 2: Bram Vromans
  • 20:30 - Round Table Session: Q&A with the Service Design Podcast
  • 21:00 - Networking

Our speakers

Diane Pochard, Digital Transformation Lead at Department of Health and Social Care (

Diane has nearly 15 years’ experience leading digital initiatives and transformation programmes in the public and private sectors. She is a Digital transformation and organisational agility expert.

Bram Vromans, Digital Director at IKEA

Bram has led several transformation programmes and has been active in optimising customer processes and implementing digital roadmaps in the telecom, energy & retail sector.

The marketplace

Keep your eyes open, we will announce more details on the marketplace merchants soon.

What is ARENA?

ARENA is a small one-evening conference for professionals. Twice a year we choose a topic that we find relevant in our society and where service design could play a rol, and we invite two speakers to share their expertise about it from different perspectives. Some of our previous editions focused on accessibility, the future of work, human-centred organisations, education...

Besides our two speakers, different partners bring their projects to The Marketplace, a place where our guests get the chance to see, explore and experience the secrets of the topic in question.

Inspiring evenings full of marvel and action, proudly brought to you by Knight Moves.