€3,141.16 – €3,665.36

APMG – ISO/IEC 20000 Practitioner 3 days Training in Antwerp

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Date and Time

Location

Location

Regus - Antwerp, Port Atlantic House

Noorderlaan 147 Box 9

2030 Antwerp

Belgium

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

APMG – ISO/IEC 20000 Practitioner

Course Description

This interactive workshop, leading to the ISO/IEC 20000 Practitioners examination is aimed at practicing IT practitioners who assist organizations to prepare for or retain ISO/IEC 20000 certification. The purpose of the Practitioner qualification is to ensure that the candidate has sufficient understanding of ISO/IEC 20000 and its application to be able to analyse and apply their knowledge to a range of activities that would support organizations in achieving and retaining ISO/IEC 20000 certification.

The course covers the interpretation and application of the ISO/IEC 20000 standard and enables practitioners to develop the Service Management capability of an organization and assess its readiness for certification within the ISO/IEC 20000 certification scheme.

Internal auditors involved in preparing an organization for ISO/IEC 20000 certification might find this course more appropriate than the APMG ISO/IEC 20000 Auditor course. An exam will be conducted at the end of the training.

Course Topic:

● Introduction

● Overview of ISO/IEC 20000

● Overall Management Requirements

● Group Assignment 1

● Service Delivery Processes

● Service Delivery Processes

● Multiple-Choice Sample Paper

● Review Paper 1

● Review Paper 2

● Relationship Processes

● Resolution Processes

● Control Processes – Configuration Management

● Control Processes – Change Management

● Release Process

● Planning and implementation

● Review Paper 2

● Scoping and Eligibility

● Mock Examination

● Mock Examination Review

● Course Summary and Evaluation

● Examination

Learning Goals:

Operations Managers

Course Agenda:

Day 1

● Registration

● Introduction

● Overview of ISO/IEC 20000

● Break

● Overall Management Requirements

● Lunch

● Group Assignment 1

● Service Delivery Processes

● Break

● Service Delivery Processes

● Multiple-Choice Sample Paper 1

● Review Paper 1

● Close

● Homework – Multiple-Choice Sample Paper 2

Day 2

● Review Paper 2

● Relationship Processes

● Break

● Resolution Processes

● Control Processes – Configuration Management

● Control Processes – Change Management

● Release Process

● Break

● Planning and implementation

● Close

● Homework – Multiple-Choice Sample Paper 2

Day 3

● Review Paper 2

● Scoping and Eligibility: Group Assignment 2

● Break

● Mock Examination (Written)

● Lunch

● Mock Examination Review

● Course Summary and Evaluation

● Break

● Examination

● Close

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Date and Time

Location

Regus - Antwerp, Port Atlantic House

Noorderlaan 147 Box 9

2030 Antwerp

Belgium

View Map

Refund Policy

Refunds up to 7 days before event

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