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APMG ISO/IEC 20000 Foundation - Jul 2017 - Jeddah

Alnafitha International for Information Technology

Sunday, July 16, 2017 at 9:00 AM - Tuesday, July 18, 2017 at 5:00 PM (Arabian Standard Time Saudi Arabia Time)

APMG ISO/IEC 20000 Foundation - Jul 2017 - Jeddah

Registration Information

Registration Type Sales End Price Fee Quantity
APMG ISO/IEC 20000 Foundation Training - Early Bird   more info Jul 15, 2017 $1,250.00 $7.95
APMG ISO/IEC 20000 Foundation Training Jul 15, 2017 $1,450.00 $7.95

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Event Details

 

APMG ISO/IEC 20000 Foundation Training


Learning Objectives

The candidate should understand the scope, objectives, key terminology and high level requirements of the ISO/IEC 20000 standard, how it is used in a typical service provider organization, together with the main elements of the certification process.

Specifically, the candidate should understand:
o The scope and purpose of Parts 1, 2, 3 and 5 of ISO/IEC 20000 and how these can be used
o The key terms and definitions used
o The fundamental requirements for an SMS and the need for continual improvement
o The processes, their objectives and high level requirements
o Applicability and scope definition requirements
o The purpose of internal and external audits, their operation and the associated terminology
o he operation of the APMG certification scheme
o The relationship with best practices, ITIL 2011, and related standards, ISO 9001 and ISO/IEC 27001.

 

 

Target Group

This qualification is aimed at staff working within a service provider organization that requires a basic understanding of the standard. It is equally relevant for those working within service providers who are already certified to ISO/IEC 20000 or those considering its implementation.

There is no pre-requisite for the Foundation qualification but knowledge of the basic principles of IT service management would be an advantage.


Format of the Examination:

TYPE: 40 MCQ
DURATION: 60 MINUTES
SUPERVISED: YES
OPEN BOOK: NO
PASS SCORE: 26/40 %65 DELIVERY: ONLINE

 

ACCREDITATION

THE TRAINING COURSEWARE, EXAMINATION ARE ACCREDITED BY APMG International.

Venue

To Be Announced

FAQs

Is there an exam for the course?

Yes, on the last day of the course you will sit the ISO/IEC 20000 Foundation exam.


Would I have to pay for the exam?

The cost of exam is included in the course fee.


What are the hours of the course?

The training session will take place from 09.00 AM to 05:00 PM on all 3 days.

 

What time shall I arrive at the venue?

Please arrive at your training venue for 08:45am.

 

What can/can't I bring to the event?

The delegates can just come to the training venue on the day of training, they can bring their Laptops if required.


Where can I contact the organizer with any questions?

You can email us with your inquiry at (itsm-sales@alnafitha.com) or Call 012-2349155 | 8002460008


Is my registration/ticket transferrable?

Yes , you can trasfer the ticket to someone else. please email us at (itsm-sales@alnafitha.com)

 

Do I have to bring my printed ticket to the event?

Yes. 

 

Refund Policy

The payment is refundable within two week prior to the course start date.  

Have questions about APMG ISO/IEC 20000 Foundation - Jul 2017 - Jeddah ? Contact Alnafitha International for Information Technology

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When & Where


TBA

Jeddah
Saudi Arabia

Sunday, July 16, 2017 at 9:00 AM - Tuesday, July 18, 2017 at 5:00 PM (Arabian Standard Time Saudi Arabia Time)


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Organizer

Alnafitha International for Information Technology

Alnafitha International, founded since 1993 in Saudi Arabia as a leading independent provider of IT services and solutions.

Alnafitha  provides consistent processes and tools combined with the right skills at the right time and place. We design IT solutions that fit your unique requirements with a complete breadth of distributed IT solutions.

Drawing on deep industry expertise and customized solutions, we blend strategic designs, using proven IT technologies, and world class service and support capability to create effective solutions that remove cost and complexity to maximize your returns on IT investment with over two decades of industry experience, our solutions are built on innovation, expertise, independence, and flexibility.

 Vision 

To be the leading global innovator, developer and provider of best in class diversified and balanced professional services and solutions in the IT Industry.

Mission 

Is to deliver quality Technology Solutions and Professional Outsourcing Services that provide true business value to our clients, enabling them to achieve their desired goals and initiatives.

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APMG ISO/IEC 20000 Foundation - Jul 2017 - Jeddah
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