Q: Do I purchase my tickets & then separately purchase my after show passes?
A: No! While purchasing tickets, YOU MUST SELECT ALL TICKETS, VIP AFTER PARTY TICKETS & ‘ADD ON’ ITEMS BEFORE YOU CLICK THE ‘ORDER NOW’ BUTTON to checkout. You will be purchasing all items selected in one transaction, and a confirmation email will be sent to you immediately post-purchase, which will include all items you selected.
Q: How do I know what is included with the ticket I select?
A: Click the ‘more info’ link listed next to each ticket type on the event page. The link will let you know exactly what is included in each ticket type.
Q: The system is not showing my exact seats before I check out! How do I know where I’ll be sitting?
A: There is a seat map on the event page that will show you where each ticket type is located in the venue. Once you choose a ticket type (price category), Eventbrite will automatically assign the best available seats at that time, within that price category. Once you receive your order confirmation, your exact row/seat numbers will be included. (TRUST US – this is an intimate show and there isn’t a ‘bad’ seat in the house!)
Q: How many tickets can I purchase in one order?
A: There is a six-ticket limit per order. Front row seats are limited at four per order.
Q: What time does the show start?
A: The show will begin promptly at 8:00 PM. (Doors open at 7:00 PM)
Q: What time will the VIP After Party start?
A: The VIP After Party will start approximately 30 minutes after the show is over.
Q. Who are the “Special Guests? Are other NKOTB members going to be there?
A: We wish we knew…but Donnie will reveal this when the time is right! (Anyone who was there last year can tell you how amazing this event was!)
Q. Can I buy an exclusive event t-shirt if i won't be able to attend the show?
A: If you won’t be able to join us at the show, you can still be part of the event by selecting an exclusive limited edition event t-shirt from the ticketing menu instead of purchasing a ticket! (If you do, you will be prompted to enter your size at check out, and you will receive your shirt in advance of the show. 100% of the net proceeds of these shirts goes directly to Generation Rescue, and your support is greatly appreciated.)
ABOUT TICKET PICKUP | WILL CALL
Q: Will I receive my tickets in advance?
A: YES! You will receive your tickets by email immediately following your purchase. Please bring a printout of your tickets to the show or be prepared to show on your phone at the door. (Printed tickets will ensure quick entrance!)
Q: What if i forget to print my tickets or can't access on my phone?
A: Unfortunately you won't be able to attend the show. You must have your tickets in hand in order to enter the venue.
Q: Can someone else go to the show with my tickets if I can’t make it?
A: No, the original ticket purchaser must attend the show. Unfortunately we are unable to transfer tickets, change names or offer refunds.
Q: What's in the “VIP GLAM Package?" Does it include VIP After Party Passes?
A: YES!!! It was a big hit, so if VIP After Party Passes are sold out when you get your tickets, consider this package instead – get GLAM before the show & attend the VIP After Party too! (Consider asking a friend in advance if they’d like to team up with you on this as it’s a package for two!)
ABOUT EVENT SPONSORSHIP
Q: Can I get a group of my friends together and buy a sponsorship instead?
A: Yes! Sponsorship packages are available starting at $5000, $7500 and $10,000 and include tickets to the show as well as VIP After Party Passes and more. If you are interested, please email email@example.com for additional information.
ABOUT THE SEAT MAP | WHERE IS MY SEAT LOCATED?
Q: I bought my tickets & received a confirmation email. How can I tell where my seats are? The map on the ticketing site doesn’t match the map on Arcada Theatre site.
A: THE ONLY VALID SEAT MAP FOR THIS SHOW IS FOUND ON THIS PAGE. Click the seatmap on the right of the page to check your seats.
ABOUT BRINGING CAMERAS TO THE SHOW | VIP AFTER PARTY
Q: Can I bring a camera to the show & VIP After Party?
A: Yes! But we respectfully ask you not use a flash during the performance & do not disturb other guests at the party.
ABOUT ACCESS TO DONNIE
Q: Will I meet Donnie at the show?
A: There will be a limited number of ULTRA VIP tickets available. ULTRA VIP ticket holders will meet Donnie at a private pre-show ‘Soundcheck & Champagne’ party.
Q: Will I be able to take an individual photo with Donnie at the 'Soundcheck & Champagne' party?
A: YES! ULTRA VIP ticket holders will be able to take an individual photo with Donnie during the private pre-show ‘Soundcheck & Champagne’ party. (We’ll also have an ‘official’ photographer on hand to take a professional shot for you, and all photos will be posted overnight.)
Q: Will I be able to get something signed by Donnie?
A: No! Unfortunately time won’t allow for individual autographs during the meet & greet, but ULTRA VIP ticket holders will be able to take an individual photo with Donnie.
Q: Will I meet Donnie at the VIP After Party?
A: Great question! You never know what will happen in St. Charles.
Q: Will Jenny McCarthy also be at the concert & VIP After Party?
A: Of course! She’s on the Board of Directors of Generation Rescue. And since her husband is performing for her favorite charity, where else could she possibly be?
Q: Will I meet Jenny at the VIP After Party?
A: Great question! You never know what might happen in St. Charles J
ABOUT GENERATION RESCUE
Q: Can you tell me more about Generation Rescue?
A: Generation Rescue is the leading national organization that provides hope, information & immediate treatment assistance to families affected by autism spectrum disorders. Visit www.generationrescue.org for additional information about the charity.
TRAVEL QUESTIONS | ABOUT ST CHARLES
Q: How far is it from Chicago airport to St. Charles? Which airport should I fly into?
A: You can fly into either O’Hare (ORD) or Midway (MDW). It is approximately 50 miles from O’Hare to St. Charles and approximately 63 miles from Midway to St. Charles.
Q: How far is Hotel Baker from Club Arcada?
A: Walking distance. You won’t need a car to get there.
Q: Can I stay in Hotel Baker where the VIP After Party is?
A: Check www.hotelbaker.com for availability. If the hotel is sold out, you can also check the Fairfield Inn, Hampton Inn & the Hilton Garden Inn for additional rooms, each hotel has a shuttle that will take guests within a radius of the area.
Q: Where can I get more information to the questions you don’t have answers for?
A: Check OUR website frequently, we’ll post all the information we have. Sign up at www.generationrescue.org to hear the latest information as it becomes available.
FOR ANY ADDITIONAL QUESTIONS PLEASE CONTACT:
Generation Rescue is the leading national organization that provides hope, information and immediate treatment assistance to families affected by autism spectrum disorders.
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