Annual Multi-Library Staff Day

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Annual Multi-Library Staff Day

What does good customer service in a post-pandemic, Internet age look like? Join us to find out!

When and where

Date and time

Location

Gaelic Park 6119 147th Street Oak Forest, IL 60452

Map and directions

How to get there

Refund Policy

Contact the organizer to request a refund.
Eventbrite's fee is nonrefundable.

About this event

ATLAS is proud to present its Annual Multi-Library Staff Day fully in-person for the first time since 2019! This year we have invited Michelle Petersen, Patron Services Manager at Helen Plum Public Library District, and Dr. Adrienne Coleman, Director of Equity and Inclusion at the Illinois Math and Science Academy, to speak on the topic through the lens of public library service desks.

Ms. Petersen's session will ask and answer the question, "What Does Good Customer Service Look Like?" While Dr. Coleman will address "Implicit Bias and How It Impacts Customer Service" - and both will give you tools to take back to your work. When we know better, we do better!