What is the role of design in public services? How can these services utilize design principles to create more satisfying experiences for citizens and more cost-effective solutions for government? As cities recognize the need for innovation in the way they deliver services they are partnering with design-driven organizations to rethink the way public services are delivered. Join us as we host Chelsea Mauldin, Executive Director at The Public Policy Lab, to talk about the way the organization approaches new areas for investigation and working on exciting projects like the NYC Digital Playbook.
Chelsea is a social scientist and strategic designer who has built a career working to improve the lives of low-income and at-risk Americans. At The Public Policy Lab she focuses on using ethnographic research, human-centered design, rapid prototyping, and formative evaluation to help governments reimagine the way they deliver services. She has an MS in City Design and Social Science from the London School of Economics and a BA in social science and English from the University of California at Berkeley.