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Amazon Connect & Lex Partner Training Enablement - APAC

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Amazon Web Services

Level 37

2 Park Street

Sydney, NSW 2000

Australia

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How do you build our new Amazon Connect Contact Centre as a Service on AWS for our clients?

This is our first Partner Enablement training event for Amazon Connect in APAC.

Please register your interest and reserve a spot quickly.

Session outline:

  • Building Advanced Call Flows and Best Practices
  • How to build Lambda Functions
  • CRM Integrations (Salesforce, etc)
  • Utilizing Lex Chat Integrations
  • Integration of WFM tools
  • Building data streams to advanced analytic tools
  • Utilizing Reporting and Metrics tools
  • Agent Experience
  • By end of day 2 – your entire contact center should be 80-100% complete

Session Goals:

Provide a thorough understanding of core concepts related to the provisioning, config, and management of Amazon Connect
Overview of various AWS services leveraged by Amazon Connect as well as an understanding of development using our API’s.

Prerequisites:

  • Laptop with one of the last 3 releases of Chrome or Firefox.
  • Access to an AWS account with admin privileges, to setup your connect instance.
  • Coding skills welcome, but not required.
  • For analytics session, you will need to have SQL Workbench

Registration Instructions:

  • Select a ticket quantity of 1 and click "Register" to hold that session
  • AWS will get in contact with you to confirm your booking
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Date and Time

Location

Amazon Web Services

Level 37

2 Park Street

Sydney, NSW 2000

Australia

View Map

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