Free

Amazon Connect (CCaaS) & Lex Partner Training Enablement - Singapore (SEA)

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Amazon Web Services

23 Church Street, #10-1

Capital Square

Singapore, Singapore 049681

Singapore

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They will learn about:

  • · Building Advanced Call Flows and Best Practices
  • · How to build Lambda Functions
  • · CRM Integrations (Salesforce, etc)
  • · Utilizing Lex Chat Integrations
  • · Integration of WFM tools
  • · Building data streams to advanced analytic tools
  • · Utilizing Reporting and Metrics tools
  • · Agent Experience
  • · By end of day 2 – your entire contact center should be 80-100% complete

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Date and Time

Location

Amazon Web Services

23 Church Street, #10-1

Capital Square

Singapore, Singapore 049681

Singapore

View Map

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