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All Hazards Incident Dispatcher Training - 2 Day Course

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Douglas County EOC

Alexandria, MN 56308

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September 14-15, 2017
0900 - 1700

This 16-Hour program has been designed by First Contact 9-1-1, LLC with the purpose of providing the students of the course a basic understanding of the Incident Dispatcher function, providing communications documentation and support at the scene of a major incident.

COURSE OVERVIEW:

The focus of the course will primarily be to provide a basic Telecommunicator with the specialized skills, knowledge and abilities to succeed in an Incident Dispatcher position at their agency. This instruction is intended to be used as a basic training block leading to an agency’s in-house Incident Dispatcher Team training program.

FC911 has designed this program to be a stimulating one. We want to motivate participants to become aware of the techniques that will be covered. We also wish to give students the ability to learn from hands on exercises and by critiquing actual 9-1-1 calls. The class has been designed to provide real world practices and techniques to enhance the students’ performance at their agency.

COURSE PREREQUISITES: There are no prerequisites for this course. Its intended audience is for Public Safety Telecommunicators who have one to five years of experience as 9-1-1 Telecommunicators, although experienced telecommunicators would be able to review and sharpen their knowledge and techniques. To meet guidelines established by the National Incident Management System (NIMS), the completion of ICS 100, ICS 200, ICS 700 and ICS 800 is strongly recommended prior to taking this course.

COURSE GOALS:
The goals of this course are to provide each student with an understanding of:
1. The role of the Telecommunicator as an Incident Dispatcher
2. Establishing trust and rapport with a crisis caller
3. Active Listening Techniques
4. Dealing with Barricaded Subjects, Hostage Takers and Active Shooters
5. Incident Command System procedures, forms and protocols
6. Working with the Incident or Tactical Commander
7. Tactical Operations in the PSAP or at a Mobile Command Post
8. Critical Incident protocols and documentation requirements
9. Technology used in providing communications interoperability
10. Active Shooter protocols and Agency procedures

METHODS OF EVALUATION:
Students will be evaluated on practical exercises and scenarios during the
course. Students will be required to achieve a minimum grade of 70% average
on the final test of the day.


METHODS OF INSTRUCTION:
This course is conducted using the following methods of instruction:
*In-Class Lectures
*Power Point® Presentations
*In-Class practical exercises and discussions
*Audio tapes of 9-1-1 calls for Incident Call Review
*Videos on Public Safety communications
*In-Class Evaluations, both written and verbal of participants’ performance

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Douglas County EOC

Alexandria, MN 56308

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