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Alexa, How is My Customer Experience?

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PIASC

5800 S Eastern Ave

Suite 400

Commerce, CA 90040

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As technology continues to power the Age of the Customer, advances in artificial intelligence and machine learning are changing the way we do business. Conversational user interfaces are becoming widely adopted; voice-first customer service is a great way companies can offer customers help when and where they need it. Although today’s usage is minimal, with only 19% ever trying voice commands for help and 6% doing it frequently, companies need to be preparing to offer this emerging channel. Join us as Crystal Collier, previously Head of Strategy at Electronic Arts, VP Marketing Communications at AOL, and COO of TARP Worldwide, as she walks us through the leading trends in Customer Experience.

Crystal Collier, former Head of Strategy, Programs & Insights at Electronic Arts (EA), and Customer Experience Expert

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Date and Time

Location

PIASC

5800 S Eastern Ave

Suite 400

Commerce, CA 90040

View Map

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