60 minutes webinar to assist the participant gain insight into effective techniques and style of communicating with diverse range of people in different contexts.
The webinar combines presentation, learning exercise, interactive discussions, and questions and answers session.
The webinar will enable each participant to understand the subject area, gain insight and techniques, identify specific actions, and develop personal strategies, tactics and actions.
At the end of the webinar, the participant will be able to:
Identify specific technique to communicate with each personality type.
Determine appropriate use of words in verbal and written communication.
Develop strategies to improve communication outcomes.
Principles of communication & first impression.
Techniques that improve written and verbal communication .
Planning and holding a conversation.
Active and empathy listening skills and techniques.
Following the webinar, participant receives by email presentation handout.
Each participant needs (1) an email address and (2) access to internet.
Upon registration for the webinar, each participant will receive web-access login details login. The login details are emailed to participant's email address provided at registration.