"My rating has always been "excellent" and now it's "basic". Why are you doing this to me?" How do you effectively respond to a negative reaction from a staff member when they receive a lower performance rating than expected? This course takes proven ideas from research and weaves them into practical activities that provide administrators with the tools needed to successfully communicate with others in difficult situations. Administrators will learn how to proactively develop a climate that promotes feelings of trust, respect, and confidentiality. They will also learn how to predict and deal with others difficult behavior. In addition, multiple opportunities will be provided throughout the course for participants to practice using various questioning and listening strategies to resolve conflict and to prepare for confrontations. Strategies will also be provided to address subordinates who refuse to improve their performance. With these tools, administrators will feel more confident when delivering difficult messages, as well as responding to negative reactions from staff members.
Presenters: Susan Baker and Anita Plautz
AA # 1414