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Administrative and Office Assistant Workshop

Grand Canyon State Electric Cooperative Association, Inc.

Wednesday, June 21, 2017 at 8:00 AM - Thursday, June 22, 2017 at 4:30 PM (MST)

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Administrative and Office Assistant Workshop
The instructors would like to tailor the class to your specific needs. After you register, you will receive an email with a link to a survey. The survey should take about 5 minutes to fill out. Please email Lianna,, if you do not receive the email.
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Event Details

Administrative and Office Assistant Workshop



Wednesday and Thursday, June 21 - 22, 2017


Grand Canyon State Electric Cooperative Association


2210 S. Priest Dr., Tempe, AZ 85282


Room Block:

DoubleTree Tempe Hotel


2100 S. Priest Dr., Tempe, AZ 85282


$95 + tax  - single/double occupancy per night

Reservation Link:



The workshop is free for GCSECA Full Members and Associate Members who have paid the 2017 Education Fee




Instructors and Topic Discriptions


Wednesday, June 21

Ms. Judith McManus


A recent survey revealed that employees spend more than 50% of their time communicating with others. In this session, you will learn about the importance, types, and basic tenets of effective communication skills.

  • Importance of communication skills in the workplace
  • Common communication problems
  • Dealing with different types of communication
  • The basic tenets of effective communication
  • Overcoming communication challenges  


Research tells us that organization is essential in the workplace. Organization reduces confusion, increases comprehension, and boosts the retention of information. In this session, you will learn about essential organization including three-part structures, paragraph patterns, main points, evidence, and Aristotle’s logos, pathos, and ethos.

  • The benefits of organization
  • A foolproof 3 - part structure
  • Organizational patterns for different situations
  • Combining main points, supporting evidence, and connectives
  • Incorporating logos, pathos, and ethos


In a recent survey, 80% of supervisors in companies with over 100 employees stated that their employees needed better writing skills. In this session, you will focus on overcoming writer’s block, understanding basic principles of written communication, and mastering common writing challenges.

  • Strategies for overcoming writing apprehension
  • Increasing clarity and succinctness
  • Addressing common errors in writing
  • Utilizing written templates


Thursday, June 22

Dr. Jim Dudleston


This session instructs several practical techniques for the busy administrative assistant. The focus is on the rapidly changing daily priorities of an administrator and how best to stay on top of one’s responsibilities.

  • Realistic steps to creating a daily plan
  • Adapting to changing demands
  • Follow-up techniques to ensure important priorities are completed and nothing falls through the cracks
  • Achieve a better-balanced life


On any given day even the nicest people get stretched and occasionally act “difficult”. This training session is instructed by a psychologist who has conducted hundreds of workshops for company employees on how to respond professionally to fellow employees, customers, vendors/suppliers, and others a busy administrative assistant meets during the day.

  • Basic technique for appreciating the differences between people with different personalities
  • Maintain self-control of one’s attitude when dealing with difficult people—Don’t let them get the best of you
  • Prevent conflict before it occurs and Resolve conflict once it has occurred


This session is an open-ended opportunity to ask a question on any topic related to making positive improvement steps when performing your job. The trainer is a psychologist and has been the Vice President of Human Resources for two companies. He’s conducted coaching sessions for persons at all levels of an organization from the President/CEO to the front office administrative staff.

  • Realistic answers to daily organizational issues
  • Have an opportunity to ask a question that may not have occurred to you in the previous training sessions. You’ll find that most administrative assistants have the same challenges you experience
  • Discover that almost all the situations of work life can be improved


Instructor Profiles


Judith A. McManus, M.A.

Judith has worked with a variety of nonprofit organizations and businesses including Pearson Education, Inc., Education Management Corporation, the Association of Advanced Training in the Behavioral Sciences, U.S. Border & Protection Agency, Pima Community College, Arizona State University, CELLTECH, Grainger Industrial Supplies, AZ Fish & Game Commission, Arizona Virtual Academy, The Connecting Link, the Arizona Industrial Commission, Canyon Ranch Resorts, the University of Arizona, Arizona State University, the Iowa Correctional Institute for Women, and the American Library Association.

Since 1994 Judith has worked as an instructor, SME, author, curriculum developer, and facilitator. Judith has created and taught a multitude of courses and workshops including Public Speaking, Business Communication, Developing Professional Writing Skills, Interpersonal Communication, Leadership Skills for Women, Customer Service, Mass Media, Video Production, Public Relations, and Rich Dad vs. Poor Dad: Financial Literacy, Introduction to Online Learning, Teaching and Reaching 21st Century Online Learners, among others.

 Prior to 1994, Judith was a full-time faculty member at Loretto Heights College (1984-1988) and the Community College of Denver (1988-1994). She coordinated programs in Speech, Communication, and Theatre and taught Public Speaking, Introduction to Film, Business Communication, Public Relations, and Media Production. From 1981-84, Judith was a teaching assistant in Communication and Theatre Arts at the University of Iowa.

McManus’ How to Write and Deliver an Effective Speech is currently shelved in libraries around the world including China, Saudi Arabia, Africa, England, Wales, Australia, Thailand, and Beverly Hills. The book has been referenced and used by many international academic and private organizations including the Marquette University Law School, the University of Arizona Law School, the University of Hong Kong, Shorter University, and Public Safety Canada.

As a full-time faculty member at Loretto Heights College (1984-1988) and the Community College of Denver (1988-1994), Judith co-wrote and co-coordinated several educational projects including a Ford foundation grant for integrating women’s studies across the curriculum, a Denver speech competition for community colleges and four year universities, and a Coors mentoring program to assist re-entry women in college and the workplace.

Judith holds an M.A. in Communication and Theatre Arts from the University of Iowa (1982) and a B.S. from the University of Iowa in education. She has passed her qualifying exam with 73 hours toward her PhD with research in para-social relationships and the media. Judith holds Arizona teaching certifications in cross-categorical, adult, career & technical, and elementary education.

The following excerpts from recommendations for Judith McManus M.A. illustrate her highly developed skills in collaboration, interpersonal communication, leadership, presentation, and e-learning.   

McManus offers a no-nonsense, practical guide for effective communication.  Excellent instruction for the executive and non-executive alike. ~Sunil Padiyar, Vice President of Product Development, SalesLogix (Scottsdale, Arizona)

Judith exhibits the professionalism and work ethic that enables any project she works on to succeed.  In numerous experiences working directly with her, she has displayed the ability to understand our goals, and act accordingly, producing quality content.~Brooke Durlacher, Marketing Director, Peterson’s Thomson Learning (Lawrenceville, New Jersey)

Judith does a fantastic job of connecting with the audience.  She is able to present rich and detailed information in a friendly, non-threatening manner.  Our management team thoroughly enjoyed Judith’s training and continues to ask for more!~Liza Greene, Staffing and Employee Development Manager, Canyon Ranch (Tucson, Arizona)

Judith presented wonderful material throughout our workshop.  The information was useful and applicable to the workplace.  Ours is a tough group and Judith kept things moving.  Judith was highly organized and presented a worthwhile workshop.  I learned a lot that I can apply to my position as a manager.~Maura Lynch, Manager,  Celltech (Rochester, New York)

McManus uses examples that are vivid, clear, and concise.  Important information for anyone who must communicate their ideas and persuade or inform their listeners.~Rick Budd, P.C., Attorney (Denver, Colorado)

Judith’s workshops taught me how to relate well to clients and write for results.  Great practical material on how to get along with just about anybody.  I use the tips and techniques EVERY DAY with my clients and coworkers. ~Judi Kugler, Account Executive (Morrison, Colorado)

I really enjoyed the material and interactions.  Judith is a fine presenter and she made me feel very comfortable.~Pat Wharton, Administrative Assistant, College of Nursing, University of Arizona (Tucson, Arizona)

Judith offers wonderful in-depth and nitty gritty information about how to improve one’s communication skills. ~Diane Maxwell, Public Affairs Officer, Coronado National Forest, Tucson, Arizona.


Jim Dudleston, Ph.D.

Executive experience for 34 years, 1982 to Present.


President of the firm he founded in 1988. This firm offers corporate training, organizational development consulting, executive coaching, and human resources consulting.

  • For several years, he stepped in to serve as Senior Vice President of Operations for a client at the offer of the company’s CEO that manufactures and markets consumer products. This firm has 200 employees. He led the human resources, manufacturing, supply chain/inventory, and customer service departments.
  • Jim has performed training and consulting for approximately 100 corporations including Fortune 500 companies such as AT&T, Hewlett-Packard, General Motors, McDonald’s, and Bank of America; but also provided services for mid-size businesses, small firms; non-profit organizations; and departments of federal, state, and city governments.
  • International experience. Jim has offered training and consulting services in the United States, Canada, Europe, Asia, Middle East, South America, Central America, and Australia. He has also conducted courses at Thunderbird Graduate School of International Management (Arizona).


Vice President of Training and Human Resources for Time Systems, Inc. This firm specialized in personal productivity and project management skills training. Time Systems was acquired by Franklin Covey, Inc., the nation’s leader in producing time management planners and training. He had 25 trainers who reported to him; collectively they presented over 1,000 workshops to organizations each year.

Core Competencies

Leader: Has served in a senior leadership position in each of the organizations listed above. His responsibilities ranged from leading 1 to 6 departments concurrently with 5 to 75 employees reporting to him.

Trainer: Has presented over 2,000 business skills workshops for over 100 different organizations.

In addition to his own programs, he is prepared to present learner materials developed by other designers, and is certified to present workshops produced by the following training companies:

  • Zenger-Miller/Achieve Global
  • Wilson Learning Corporation
  • Development Dimensions International (DDI)
  • Integrity Solutions: Sales Training
  • Time Systems/Franklin Covey: Time Management and Project Management

Organizational Development Consultant: Applies systematic strategies to build strong workgroups and efficient organizational processes with measurable results. His OD specialties include Strategic Planning and Project Management.

Executive Coach: Coaches corporate executives and managers on business development and leadership practices in companies. Has also provided executive coaching for leaders in the cabinets of President Bill Clinton and President George W. Bush.

Instructional Designer: Produced workshop materials on 30 skill-based subjects such as:  Leadership, Project Management, Team-Building, Problem-Solving, Customer Service, Managerial Coaching, Communication, Conflict Resolution, and many more.

  • Ten of his courses were translated into Spanish to serve the international markets of Central America and South America. He uses Word editing tool for designing learner materials and PowerPoint for presentations.


  • Entrepreneur of the Year award: His own company received the annual award in the small business division.
  • Nationally recognized corporate award:During his leadership as a member of the 5-member senior leadership team, Time Systems, Inc. was presented with the Inc. Magazine 500 award as one of the fastest growing companies in America. It grew from one office to 19 offices across the United States and Canada in six years.


  • PhD in Industrial-Organizational Psychology
  • Master of Science in Clinical Psychology
  • Bachelor Degree in Psychology

Professional Bio as of July 2016



Have questions about Administrative and Office Assistant Workshop? Contact Grand Canyon State Electric Cooperative Association, Inc.

When & Where

Grand Canyon State Electric Cooperative Association
2210 S Priest Dr
Tempe, AZ 85282

Wednesday, June 21, 2017 at 8:00 AM - Thursday, June 22, 2017 at 4:30 PM (MST)

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Grand Canyon State Electric Cooperative Association, Inc.

Arizona's electric cooperatives formed Grand Canyon State Electric Cooperative Association Inc. in 1950. Their primary purpose was to create a nonprofit, nonpartisan group to give Arizona's electric cooperatives a unified voice in state and national regulatory and legislative matters. Resource-pooling and cost-sharing by our members have combined to help make GCSECA a strong, efficient statewide organization. In addition to legislative programs, GCSECA offers safety and loss control training; regulatory assistance; an annual education program; special project workshops; and a variety of communications tools to inform electric cooperative officials and electric cooperative consumers throughout Arizona.


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