$90 – $149

Addressing and Managing Cultural Conflict

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Smart Buildings Center Training/Event Space

1200 12th Avenue South

Seattle, WA 98144

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Description

When different groups of people bring diverse perspectives, mental models, and values to the table, it can lead to occasional conflict in the workplace. This is second of two parts series on Defining Inclusion and Inclusive Behaviors (the first session "Five Behaviors that Create an Inclusive Environment" is on January 25th, 2018) that explores how nonprofit staff can foster more inclusive work environments.

Presenter Anh Vo will share how we can engage in conflict management skills that can help de-escalate cultural conflict and interpersonal conflict that involve insensitivity or a lack of awareness. For example, what one might perceive as an innocent question could result in someone feeling offended, less valued, and/or a recipient of unconscious bias.

We will do a deep dive on the impact of rank and privilege and how blindness to it can lead to conflict and compound it further if those involved do not acknowledge their rank. Power often unconscious can be a source of conflict so when power is unacknowledged and misused it can bring on attack and cause inter-personal conflict.

We will identify conflict management behaviors to help de-escalate situations and invite understanding; such as recognizing communications gaps, promoting inclusion and making sure everyone is heard, giving feedback and sharing observations and impact.

This workshop is structured to be very experiential and interactive, using practical exercises and small group work to ensure everyone has opportunity to discuss, reflect on learnings, and share ideas. Lunch will be on your own.

There is a microwave and a cafe in the building. Driving and parking instructions will be provided in the confirmation email that will be sent after registration.


Participant Outcomes

  • Deep dive and understanding of the impact of rank and privilege in cultural conflict.
  • Identify factors that contribute to double messages, misunderstandings, and cultural conflicts.
  • Conflict management behaviors to help de-escalate situations and invite understanding.
  • Engage with conflict creatively and constructively.
  • Increase cultural competence in communication and feedback.


Meet the Trainer

Anh Vo is an Executive Coach and Sr. Organizational Development Consultant with Collective Leadership and works extensively in Leadership and Team Development.

Her systemic approach with executive leaders in organizations includes one-on-one executive coaching, leadership development, strategic agility, succession planning, change management, EQ team building, and cultural competency building all with the purpose of maximizing performance and organizational effectiveness. Anh is passionate about helping leaders align professional and organizational goals that foster employee engagement and cross-functional collaboration. She is committed to helping leaders deliver triple bottom line results in developing people, creating profit, and reducing carbon foot print on the planet.


Cancellation policy:

The cancellation fee is $45.

If you must cancel your registration, you may request a refund minus the $45 fee up to 3 working days prior to the workshop date. After this date, no refunds will be issued. Please note that “no-shows” will be charged the full workshop fee. All fees must be received within 90 days after the workshop or a service fee of $45 will be added.


Questions?

Please inform Bridget Chan at bridget@501commons.org if you need to cancel or make amendments to your registration.

Contact Pragya Madan at pragya@501commons.org for more information about this workshop.

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Date and Time

Location

Smart Buildings Center Training/Event Space

1200 12th Avenue South

Seattle, WA 98144

View Map

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