Building a Foundation at the Front Office
This course is designed specifically for your administrators to help maximize impact, performance and effectiveness in all aspects of their roles. From basic phone etiquette to knock-your-socks-off hospitality, this course promises to help your administrative division soar!
- From basic to advanced phone skills
- Creating a WOW experience in person and on the phone
- Scheduling for your “ideal day”
- Appropriate use of “blocks” in your appointment book
- Minimizing A/R
- Financial agreements and systems
- Vital business reports and interpretation
- Turning from conflict to connection
Airports: Kansas City International Airport MCI
6100 College Boulevard
For our Corporate Rate click here (if available): http://www.starwoodhotels.com/sheraton/rates/calendar.html?propertyID=01400&rp=SN:386568,,,&language=en_US&EM=oneclickURL_386568_SNR_BOOK_SI_01400_NAD
Cancel more than 30 days prior to event you will receive 100% refund.
Cancel 29-15 days prior to event you will receive a 50% refund.
Cancel 14 - 8 days prior to event you will receive a 25% refund.
Cancel less than 7 days from event there will be no refund of the course fee.