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ACHIEVING PROACTIVE PROBLEM MANAGEMENT WITH MACHINE LEARNING...BY SETH PASK...

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DoubleTree by Hilton Hotel Cleveland - Independence

6200 Quarry Lane

Independence, OH 44131

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Managing incidents by responding to service tickets is by nature reactive. Incidents come in, tickets get created and issues get worked. IT leaders make ‘best effort’ forecasts for future demand based on past activity. The levers they can pull to respond to growth and change are staffing, automation or process efficiency (more productivity or faster resolution). This situation has been a ‘necessary evil’ for years.

In the era of digital transformation, ‘necessary’ becomes ‘intolerable’. Organizations that cannot find a way to move from a reactive to a proactive stance will find themselves unable to respond to the sprawl, scale, complexity and pace of change in digital IT data and technologies. Ticketing is the leading indicator of challenges with digital transformation. IT leaders must implement automated, advanced analytics and machine learning that enables a proactive, real-time approach to managing the problems driving incidents that includes bridging ITSM and ITOps – what Gartner calls “Algorithmic IT Operations” (AIOPS).

In this talk we will discuss a strategy using text analytics driven by machine learning to uncover the problems causing incidents and overcome the limitations of inaccurate, incomplete and missing ticket categorization.

Seth Paskin has 19 years of experience in product support, management and marketing for IT software and services. He currently owns solutions marketing for the BMC TrueSight SaaS portfolio which includes Pulse and Intelligence. Prior to BMC, Seth was at Dell where he had the opportunity to introduce new technologies and services to a wide variety of Mid-market, Enterprise, Federal, State and Local government customers.”

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Date and Time

Location

DoubleTree by Hilton Hotel Cleveland - Independence

6200 Quarry Lane

Independence, OH 44131

View Map

Refund Policy

Refunds up to 1 day before event

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