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ACHE/SHEF Board of Governor's Exam Prep Seminar 10 Category II Credits

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Location

Methodist University

5400 Ramsey St

Clark Hall, Yarborough Auditorium

Fayetteville, NC 28311

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Sandhills Healthcare Executives Forum

Board of Governor’s Examination Preparatory Seminar

Saturday, September 30- October 1, 2017

Clark Hall, Yarborough Auditorium

Methodist University

Saturday Schedule

8:00- 9:00: Registration and Introductions

9:00- 9:30- Governance and Organizational Structure

Dr. Warren G. McDonald- this presentation will provide a review in the following areas:

  1. Knowledge of governance theory (e.g., mission and values, relationships with board of directors, roles of governing board and management)
  2. Knowledge of governance structure (e.g., bylaws, articles of incorporation) and operations (e.g., board member selection, education, orientation and assessment)
  3. Knowledge of medical staff structure and its relationship to governing body and facility operation (e.g., credentialing, privileging and disciplinary process)
  4. Knowledge of the governing board’s role (e.g., ultimate accountability, conflict of interest issues, fiduciary responsibility)
  5. Knowledge of public policy matters and legislative and advocacy processes

9:30-- 10:30- Human Resources

Dr. Randy Kearns, University of Mount Olive- this presentation will cover the following:

  1. Knowledge of human resources laws and regulations (e.g., labor law, wage and hour, FMLA, FLSA, EEOC, ERISA, workers compensation)
  2. Knowledge of recruitment and retention approaches and techniques
  3. Knowledge of staffing methodologies and productivity management (e.g., acuity-based staffing, flexible staffing, fixed staffing)
  4. Knowledge of performance management systems (e.g. performance-based evaluation, rewards systems, disciplinary policies and procedures)
  5. Knowledge of employee motivation and development principles and techniques
  6. Knowledge of employee satisfaction measurement and improvement techniques
  7. Knowledge of compensation and benefits practices
  8. Knowledge of employee safety, security and health issues (e.g., OSHA, workplace violence)
  9. Knowledge of conflict resolution and grievance procedures
  10. Knowledge of potential impacts and consequences of human resources decision making on operations, finances, healthcare and quality of care

10:30-11:30- Financial Knowledge

  1. Dr. Donald Brady, Methodist University - This one hour seminar will review the following important topics: Knowledge of financial accounting principles needed to analyze and interpret financial reports (e.g, which ratios to look at given your current concerns)
  2. Knowledge of operating budget principles (e.g., fixed vs. flexible, zero based, variance analysis)
  3. Knowledge of capital budgeting principles (e.g., funding sources, long-term implications of capital planning such as depreciation)
  4. Knowledge of reimbursement methodologies and their ramifications
  5. Knowledge of fundamental productivity measures (e.g., hours per patient day, cost per patient day, units of service per man hour)
  6. Knowledge of financial controls (e.g. internal systems for accounts payable, checks and balances, auditing principles).
  7. Knowledge of revenue generation (e.g., billing, coding, new ways to foster revenue)
  8. Knowledge of how to justify a business model (e.g., make a business case for a new project to gain shareholder support)
  9. Knowledge of potential impacts and consequences of financial decision making on operations, healthcare, human resources and quality of care

11:30- 12:00- Healthcare Technology and Information Management Knowledge

Dr. Annette Webster, Methodist University- the following presentation will cover the following topics:

  1. Knowledge of the role and function of information technology in business operations
  2. Knowledge of technology trends and clinical applications in a healthcare organization
  3. Knowledge of technology policies and regulations (e.g., complying with HIPAA security requirements, complying with HITECH Act meaningful use requirements for electronic healthcare records)
  4. Knowledge of what health informatics (e.g., data and equipment inter-operability standards support) are needed to make operational decisions
  5. Knowledge of potential impacts and consequences of healthcare IT decision making on staff and processes in finance, operations, healthcare and quality of care

1:00- 2:00- Quality and Performance Improvement Knowledge

  1. Dr. Donald Brady, Methodist University- This presentation will review the following topics:
  2. Knowledge of benchmarking principles and sources of best practices information (e.g., internal, state and national standards)
  3. Knowledge of the principles and methods of medical staff peer review
  4. Knowledge of risk management principles and programs (e.g., insurance, education, safety, injury management, patient complaints, patient and staff security)
  5. Knowledge of managerial performance and process improvement tools and techniques (e.g., lean processing, Six Sigma)
  6. Knowledge of clinical performance and process improvement tools and techniques (e.g., clinical pathways, evidence-based medicine, population health, pay for performance)
  7. Knowledge of quality and performance measurement tools (e.g., patient satisfaction measurements such as PRC, HCAHPS; net promoter scores)
  8. Knowledge of utilization review/case management system
  9. Knowledge of tools for improving patient safety (e.g., reducing avoidable errors, disclosure of errors)
  10. Recognition of quality as a strategic initiative, distinct from operations and how it impacts operations, staffing and financing decisions

2:00- 3:00- Laws and Regulations

Dr. Randy Kearns, University of Mount Olive- this seminar will provide a review of the following topics:

  1. Knowledge of national, regional and international laws relating to confidentiality
  2. Knowledge of corporate compliance laws and regulations (e.g., physician contracts, billing and coding practices, antitrust, conflict of interest, EMTALA, Stark, fraud and abuse, tax status, Foreign Corrupt Practices Act)
  3. Knowledge of Medicare, Medicaid, and other third party payment regulations
  4. Knowledge of inspection and accrediting standards, regulations and organizations (e.g., Joint Commission, OSHA, FDA, NRC, CDC, state accreditation)
  5. Knowledge of patients’ rights laws and regulations (e.g., informed consent for care and /or research, organ donation, HIPAA, medical records, access to care, advance directives, durable power of attorney, involuntary commitments)
  6. Knowledge of requirements for non-profit healthcare organizations (e.g., Community Benefits, IRS Form 990), including disclosure of an organization’s financial information, conflicts of interest and board and senior leader compensation
  7. Knowledge of potential impact of laws and regulations on operational, financial, quality of care and human resources decisions

3:00- 3:30- Professionalism and Ethics Knowledge

Professor Oscar Aylor, Campbell University- the following topics will be covered in this presentation:

  1. Knowledge of professional codes of ethical behavior for ACHE
  2. Knowledge of patients’ rights and responsibilities (e.g., informed consent, withdrawal of care, advance directive)
  3. Knowledge of ethics committee’s roles, structure and functions
  4. Knowledge of cultural and spiritual diversity of patients and staff as they relate to healthcare needs
  5. Understanding of conflict of interest issues and solutions as defined by organizational bylaws, policies and procedures
  6. Knowledge of the consequences of unethical actions
  7. Knowledge of ethical implications of human-subject research

3:30- 5:00- Health Care Knowledge

Dr. Warren G. McDonald, and Dr. Annette Webster- this presentation will cover the following major topics:

  1. Knowledge of healthcare and medical terminology
  2. Knowledge of healthcare trends
  3. Knowledge of available healthcare funding mechanisms, structures and environment (e.g. managed care models, such as group, staff, IPA, PPO, national/state programs, capitation, fee for service)
  4. Knowledge of the levels of healthcare along the continuum of care (e.g., acute care, ambulatory care, post-acute, long-term)
  5. Knowledge of levels of service from a business perspective (e.g., home health, in-patient, out-patient)
  6. Knowledge of the types of healthcare providers (e.g. nonprofit, for profit, federal, public health)
  7. Knowledge of ancillary services (e.g. lab, radiology, therapies)
  8. Knowledge of support services (e.g., plant operations, materials management, supply chain management, hospitality services)
  9. Knowledge of the interdependency of, integration within, and competition among healthcare sectors.
  10. Knowledge of clinician roles and qualifying criteria (e.g. administrative versus clinical)
  11. Knowledge of evidence-based management practice
  12. Knowledge of different staff and functional perspectives in healthcare organizations (e.g., frame of reference, expectations and responsibilities by discipline and role)
  13. Knowledge of the patient perspective (e.g. expectations, concerns) and how it differs from the provider perspective
  14. Knowledge of the interrelationships among healthcare access, quality, cost, resource allocation and accountability and the community)

Sunday October 1, 2017

9:00- 10:30- Management and Leadership Knowledge

Drs. McDonald, Brady, and Webster- this presentation will present a review of the following topics:

  1. Knowledge of implementation planning (e.g., operational plan, management plan)
  2. Knowledge of contingency planning (e.g., emergency response as defined in National Incident Management System [NIMS]))
  3. Knowledge of organizational systems theory and structuring (e.g., span of control, chain of command, interrelationships of organizational units)
  4. Knowledge of management functions (e.g., planning, organizing, directing, controlling and evaluating)
  5. Knowledge of leadership styles and how and in what situations they apply
  6. Ability to adapt style according to the situation (e.g., when working with or managing multicultural or multifunctional teams)
  7. Knowledge of team-building techniques (e.g. communication; use of practical assessment or training tools)
  8. Knowledge of change management principles
  9. Knowledge of organizational development resources
  10. Knowledge of collaborative techniques for engaging and working with physicians
  11. Knowledge of own and others’ cultural norms, including ethnic, generational and other differences that influence team or organizational effectiveness
  12. Knowledge of resource allocation methods (e.g., for addressing conflicts among departments or staff over scarce resources)

10:30- 11:30- Business Knowledge

  1. Drs. McDonald, Brady and Webster, Methodist University- this presentation will provide a review of the following topics:
  2. Knowledge of strategic planning process (e.g., scenario planning, forecasting)
  3. Knowledge of business planning processes (e.g., adding new services), including development, implementation and assessment
  4. Knowledge of basic business contracts, such as what constitutes a contractual commitment, and legal and financial implications (e.g., tortious interference)
  5. Knowledge of socioeconomic environment in which the organization functions
  6. Knowledge of marketing principles and tools (e.g. market analysis, market research, sales, advertising) and how to interpret marketing data
  7. Knowledge of principles of media relations, advertising and community relations
  8. Knowledge of the techniques (e.g. compromise, persuasion) and relevant factors (e.g., utilization review, models) involved in negotiating contracts or services
  9. Knowledge of potential impacts and consequences of business decision making on operations, healthcare, human resources and quality of care

11:30- 12:00- Course Conclusion

Study Guides and other resources from ACHE- Basic Test Taking Tips

On behalf of the Sandhills Healthcare Executives Forum, thank you for your attendance. We hope this series of presentations has helped you along your path to fellowship in the American College of Healthcare Executives. We encourage you to reach out to any of us if we do more to assist you in your effort.

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Date and Time

Location

Methodist University

5400 Ramsey St

Clark Hall, Yarborough Auditorium

Fayetteville, NC 28311

Refund Policy

Refunds up to 7 days before event

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