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A Day of Training: Management and Telecommunicator Tracks

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Thank you for registering for the December 6th training hosted by Colorado NENA/APCO. Please also sign up for the Essentials in Communications training on December 7th at: https://goo.gl/VZkDZb AND the Annual Meeting and Christmas Party at: https://goo.gl/8YTDhD

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Date and Time

Location

Location

Venture Technologies

8680 Concord Center Drive

Englewood, CO 80112

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Sales Have Ended

Ticket sales have ended
Thank you for registering for the December 6th training hosted by Colorado NENA/APCO. Please also sign up for the Essentials in Communications training on December 7th at: https://goo.gl/VZkDZb AND the Annual Meeting and Christmas Party at: https://goo.gl/8YTDhD
Event description

Description

This day of training is being offered FREE of charge for all Colorado NENA/APCO members. Non-members and out-of-state members pay the low price of $100.


Manager Tracks:

0800-0900 Committed, Compliant, and Resistant Employees: Who they are and how to use each of them - Presented by Brad Flanagan

In every communication center throughout the country, there are three types of employees: Committed Compliant, and Resistant. Even resistant employees can give your center something of value. Understanding who these employees are, how to engage with them, benefit from each of them, and find ways to improve all employees is key to the success of every communication center.

0900-1000 Leadership 101 - Presented by Monica Million

During this session we will discuss the basic leadership concepts for not only those newly in a leadership role but a refresher for those who have been leaders for some time in their organization. We will discuss goal setting, accountability and highlight examples of great leadership.

1000-1100 Benchmarked Training: A new way to assess - Presented by Brad Flanagan

Training is the most challenging and often most ambiguous piece of any organization. Through automatic triggers, structured learning, and quantitative assessing, an organization can know when to: begin remediation, set precedents for disciplinary action, more quickly progress employees, and support the success of the trainees in a clear and consistent manner. This course discusses weekly training goals and assessments, the relevance of daily observation reports in conjunction to assessments, and cumulative assessments when a trainee is nearing completion.

1100-1200 Fifty Ways to Appreciate Dispatchers - Presented by Jennifer Kirkland

Studies show that employees who feel recognized by their leaders are more productive and happier at work. This fun, fast-paced session will give you some ideas you can implement immediately!

1200-1300 Lunch on your own

1300-1530 Leadership Forum - Facilitated by Monica Million

This round table is an opportunity for Managers and Directors from around the state to discuss current issues in Colorado and in your PSAP. This is a great chance for information sharing, potentially learning a best practice from one of your peers and/or for the group to strategize an approach on one of our state level issues.

1600 The Party starts at Bowlero!


Telecommunicator Tracks:

0800-0900 Customer Service for the Telecommunicator - Presented by Jennifer Kirkland

Customer service is so important and so key to what we do as 9-1-1 professionals. This interactive course will cover the basics of what excellent customer service in 9-1-1 looks like.

0900-1200 Communicating with Each Other in the Communications Center - Presented by Betty DeShazer

As professional communicators we are paid to communicate with citizens and field personnel for our living. Yet, when it comes to communicating with each of our peers within the Center, we sometimes fall short. This class will discuss various causes of miscommunication with coworkers, and how knowing causes of miscommunication can help you understand your peers better. It will also outline methods of working through communication conflicts with coworkers.

1200-1300 Lunch on your own

1300-1430 Committed, Compliant, and Resistant Employees: Who are YOU and how can you help - Presented by Brad Flanagan

You are an important part of your environment. They type of person you are, in your communication center, can change over time. Having the ability to know where you are and what you can do to help will be an important part of your ability to maintain a positive work environment for everyone. You are the agent of change within your center.

1430-1530 Be a Coach, not an Umpire - Presented by Brad Flanagan

Every new employee comes to the plate with something special. Each have inherent talents and abilities. It is your job, as a training officer, to identify these inherent traits, expound upon them while encouraging and teaching. As a coach, you take a new employee and mold them into a team member. While there are times that it is important to point out errors, as any good coach does, just noting these errors without any solutions besides, “stop doing that” is detrimental to your center.

1600 The Party starts at Bowlero!

Date and Time

Location

Venture Technologies

8680 Concord Center Drive

Englewood, CO 80112

View Map

Refund Policy

Refunds up to 7 days before event

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