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9/18/2018 ASQ Raleigh Dinner Meeting - Speaker is JD Solomon

ASQ Raleigh

Tuesday, September 18, 2018 from 5:30 PM to 7:45 PM (EDT)

9/18/2018 ASQ Raleigh Dinner Meeting - Speaker is JD...

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Ticket Type Sales End Price Fee Quantity
Member: ASQ Raleigh Dinner Meeting. Sep 13, 2018 $20.00 $0.00
Non-Member: ASQ Raleigh Dinner Meeting. Sep 13, 2018 $20.00 $0.00
Student: ASQ Raleigh Dinner Meeting. Sep 13, 2018 $10.00 $0.00

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9-18-2018 ASQ Raleigh Dinner Meeting.
 
Please join us at the ASQ-Raleigh Dinner Meeting on Tuesday, September 18, 2018 for presentations by JD Solomon before dinner on Communicating Reliability, Quality, Risk, and Resiliency to Decision Makers. and after dinner on Where Humans Meet the Environment:  Improvement in the Wake of Failure
 
Location: NCSU University Club, 4200 Hillsborough St, Raleigh, NC 27606 
 

4:45-5:45pm             Before-dinner tutorial - . 0.1RU

5:45-6:00pm             Networking and registration.

6-6:35pm                  Buffet Dinner and Announcements.

6:35-7:45pm             After-dinner presentation. 0.3 RU

 
BEFORE DINNER PRESENTATION: Communicating Reliability, Quality, Risk, and Resiliency to Decision Makers. Communication of concepts related to reliability, quality, risk, and resiliency is frequently cited by technical professionals as the most challenging and overlooked aspects of their work. Texts and guidance documents frequently reference the importance of better communication and education; however, there are few practical examples and limited practical guidance provided. Getting the boss’s boss to understand remains one of the most elusive aspects of serving as reliability professional.

This tutorial will fill many of the gaps between the technical analysis and decision maker. The tutorial will be provided from the perspective of an individual who dually serves on decision-making bodies as well as who also provides technical analysis to decision makers.

The presenter argues that the presentation of reliability and quality information is different than manipulative practices frequently championed by marketing and political professionals. Reliability and quality professionals must be able to truthfully, ethically, and effectively communicate what the data and analysis is concluding, and at the same time avoid being demoted or terminated. The role of reliability and quality professionals as trusted advisors to executive management who does not understand, or does not care to understand, is indeed a tricky balance.

Some of the key points that will be covered include:

  1. Practical approaches for communicating reliability and quality information to subordinates, peers, senior management, and decision makers
  2. Basic understanding definitions of reliability, quality, risk, resiliency, decision making and communications
  3. The major types of decisions and how communication approaches change with decision type (strategic, tactical, and rare events)
  4. Personality profiles and their impact on communication and decision making
  5. The role of ethics in communication of technical information
  6. Options and best practices for visual communication of reliability and risk information
  7. Impact of innumeracy, biases, and general population’s ability to understand probability
  8. Tips and best practices for building rapport and verbal communication
  9. Techniques for better communicating reliability and quality in emails, conference calls, and Q&A sessions
  10. Tips and best practices for communicating to groups that advise decision makers

 A comprehensive list of references will be provided to provide tools, techniques, and approaches. These will include communications best practices from a wide range of international sources.


AFTER DINNER PRESENTATION: Where Humans Meet the Environment:  Improvement in the Wake of Failure. Understanding root causes of failure is critical as the foundation of continual improvement. Much too often we resort to immediate action, or “firefighting”, and assign blame to front-line individuals or single pieces of equipment. This approach typically ensures that problems and associated failure re-occur.

 

This presentation will take a different perspective than most manufacturing-related presentations on quality, root cause analysis, and continual improvement. From major stormwater flooding in New Orleans and sea level rise impacts in Miami, to events closer to home in North Carolina like drinking water system failures, algal blooms in recreational lakes, and unintended human-induced damage to ecosystems, this engaging presentation takes a different and fresh perspective on solving old problems related to continual improvement.

 

A brief overview of current environmental issues facing North Carolina will also be provided. These include coal ash residuals, emerging compounds such as GenX, nutrients, air toxics, and the review and re-adoption of all of the state’s environmental rules.


SPEAKER BIO: JD Solomon, PE, CRE, CMRP is an engineer, planner, consultant, and facilitator. His experience in decision analysis, reliability, risk, resiliency, and asset management includes both the built and natural environments. He is the author of the book "Communicating Reliability, Risk, and Resiliency to Decision Makers." JD is a member of the ASQ Reliability and Risk Division (RRD) leadership team and serves as the division’s champion for the Process and Manufacturing focus group.

 

JD also serves as the current Chairman of the North Carolina Environmental Management Commission, which is our state’s official environmental rule making body. His service as chairman under governors of two different political parties provides him with a balanced perspective on issues related to air quality, surface water, groundwater, and solid waste.


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When & Where


NC State University Club
4200 Hillsborough St.
Raleigh, NC 27606

Tuesday, September 18, 2018 from 5:30 PM to 7:45 PM (EDT)


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