Asia's Leading Contact Centres Event Returns!
The 5th Contact Centres Week Asia 2017 will bring together leading contact centre decision makers and managers from across the region to look at the latest strategies, technologies, and innovation in Contact Centers Management! A Must-Attend!
Hear What Past Attendees Said!
"An excellent opportunity to meet and discuss issues with a broad range of senior level colleagues. Excellent Conference" – Deputy Vice President, Prudential Assurance Corporation
“One of the best conferences I have ever been to!” – Senior Vice President, Bangkok Bank
“Excellent event which featured lots of case studies.” - Head of Contact Centres, Fullerton Healthcare Group
“Contact Centers Weeks Asia is a good networking opportunity, and for us to keep up with ongoing and new methods & technologies available to increasing customer satisfaction and agent retention” – Head of Assistance, International SOS
“ Equip Global’s Contact Centers Weeks Asia brings together experience from all over the world. It covers all important issues related to contact centers and high-level keynote speakers will share case studies on best practices. The Summit will also provide us with an extraordinary opportunity to network with global experts in the field. A must-attend.” - Head of Contact Centers, ANZ
Key Summit Highlights
· Case Studies Hear 20+ experts from the leading companies across different industries -including banking & finance, airlines, healthcare & telecommunication - share their case study experiences and updates on how to improve customer satisfaction, encourage employee engagement and boost agent retention.
· Best Practices Leading Contact Centre Industry Leaders will share best practices on building a high performance contact center, how to move into cloud, latest contact centre technologies/innovation, bringing social media interactions into contact centers, bridging the divide between IT support and operations etc.
· Interactive Discussions Join exclusive panel discussions featuring contact center experts as they share life perspectives on hot topics such as integrating social media into contact centers, creating a positive culture and engaging your workforce, latest technologies to apply in your contact centers, and gamification in contact centers etc
· Detailed Presentations Gain insights from global leaders on strategies to take your customer care to the next level, omni channel customer experience management, create contact center efficiencies and a differentiated customer experience and achieve company alignment across regions for customer centricity
· In-depth Workshops + Site Tours! Attend 3 Expert- Led Workshops to learn the best practices of developing proven contact centre strategies. Also on the last day, take part in the exclusive Contact Centre Site Tours to elevate your learning experience to a new level!
Who Will You Meet?
C-Suite Executives, General Managers + Heads/Directors/Senior Managers of:
· Contact Centres
· Call Centres
· Customer Service
· Customer Care/Management/Marketing
· Customer Experience