RM1,058.94 – RM1,270.94

5-Star Customer Service Excellence Training

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Location

Talent Intelligence's Training Centre

C-19-8, KL Trillion

338 Jalan Tun Razak

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 50400

Malaysia

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    OBJECTIVE / BENEFITS

    As Gandhi once said, "A customer is the most important visitor on our premises and he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."

    During this workshop, we look at the all different types of customer service. It is a misunderstanding that only employees which have direct involvement with customers need these skills, such as a receptionist or a telesales marketer. Perhaps you are a company owner, in which case you would be serving customers and your staff.


    LEARNING OUTCOME

    • What Customer Service is.

    • How your attitude affects customers.

    • How to identify and address the needs of your customers.

    • How using excellent customer service can generate return business.

    • How to build goodwill.

    • How to provide customer service over the phone.

    • How online tools can aid customer service.

    • How to deal with difficult customers.


    ASSESSMENT CRITERIA

    Student Action Plan, Role Play


    METHODOLOGY

    Lecture, Individual & Group Activity, Feedback Sessions, Discussions, Demonstration, Business Games, Role Plays, Videos


    FOR BROCHURE AND OUTLINE INQUIRIES, CONTACT:

    • Mia Affandi - mia@talent-intelligence.asia, +6017 929 9507

    • D'Jae Ch'ng - djae@talent-intelligence.asia, +6010 789 3012

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    Date and Time

    Location

    Talent Intelligence's Training Centre

    C-19-8, KL Trillion

    338 Jalan Tun Razak

    Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur 50400

    Malaysia

    View Map

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