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22nd Annual CSPN Customer Experience Conference


Tuesday, May 28, 2019 at 8:00 AM - Thursday, May 30, 2019 at 4:30 PM (EDT)

22nd Annual CSPN Customer Experience Conference

Ticket Information

Ticket Type Sales End Price Fee GST/HST Quantity
Two-Day Conference - Member/Public Sector 19h 3m CA$1,299.00 CA$0.00 CA$168.87
Two-Day Conference - Non-Member 19h 3m CA$1,599.00 CA$0.00 CA$207.87
One-Day Conference - Member/Public Sector 19h 3m CA$749.00 CA$0.00 CA$97.37
One-Day Conference - Non-Member 19h 3m CA$899.00 CA$0.00 CA$116.87
3-Day Conference Pass - Non-Member 19h 3m CA$1,898.00 CA$0.00 CA$246.74
3-Day Conference Pass - Member 1d 14h 3m CA$1,548.00 CA$0.00 CA$201.24
Workshop & Tour Package - Non-Member 19h 3m CA$299.00 CA$0.00 CA$38.87
Workshop & Tour Package - Member 1d 14h 3m CA$249.00 CA$0.00 CA$32.37

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Event Details

Ignite Your Customer
& Employee Experience

Re-imagine the Customer & Employee Experiences for the Future

Our 22nd Annual CSPN Customer & Employee Experience Conference is held from May 28th – 29th &, 2019 at the fabulous Globe and Mail Centre in the heart of Toronto. This exclusive conference brings together hundreds of senior industry professionals across all industries and verticals to talk all things CX, EX, Customer Service, Digital Trends and much more. Our 22nd Annual conference offers outstanding networking opportunities with decision-makers from across Canada and the U.S.

The theme for the conference is “Ignite Your Customer & Employee Experience”. We have a great lineup of high-quality speakers who will share their insights and draw directly from their personal challenges and learnings. Over the course of the two-days, attendees will be immersed in engaging presentations, workshops and networking events, all of which will help to build the future customer and employee experiences. Together we will explore emerging CX strategies, the latest technologies – Digital, Automation and best practices to keep your organization at the forefront of CX and EX excellence.

Join us on May 30, 2019 for a tour of the GTA’s contact centre, followed by an engaging, hands-on workshop. Apply the skills learned during the conference, and learn new tools and techniques to engage, service and deliver memorable customer experiences.

We can’t wait to have you join us this year, and experience this amazing conference. See you again at one of Toronto’s top venues!





YouthSpeak is a registered charity that empowers youth who have a lived experience with mental health, bullying or substance misuse. YouthSpeak has empowered youth to share their inspirational and personal stories in assemblies and workshops to over 230,000 students, parents and other caring adults. With the prevalence of suicide amongst our youth today, YouthSpeak’s vision is that no child feels alone, and those who are struggling are given a message of hope, and are connected to available support.

Click here to learn more about YouthSpeak and how you can support this amazing charity.

SMILE! You might be on camera. Occasionally CSPN will take video and/or photographs at our events to share on various websites and social media platforms. If you do not consent to have your image used in this regard, please e-mail

Have questions about 22nd Annual CSPN Customer Experience Conference ? Contact CSPN

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When & Where

The Globe and Mail Centre
351 King St. East
Level 17
Toronto, ON M5A 0N1

Tuesday, May 28, 2019 at 8:00 AM - Thursday, May 30, 2019 at 4:30 PM (EDT)

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CSPN helps individuals and organizations achieve their business goals and set new standards through professional development, customized solutions and a powerful, expert network.

Our highly engaging and industry recognized customer service and leadership and designation training programs help individuals and organizations drive customer and employee engagement levels leading to personal achievement and business success.

Offering public workshops and customized on-site solutions, our team of customer service experts and dynamic facilitators work with you to identify your needs, address your challenges and guide you to out-shine your competition by delivering consistent world class customer service.

CSPN offers public workshops, call centre assessments and customized solutions throughout Canada, Southern Ontario, and in the GTA including Toronto, Mississauga and York Region. CSPN is a government approved Canada-Ontario Job Grant training provider.

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