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2020 NACOLE Webinar Series: Mediators' Perspective on Officer-Civilian Medi...

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At its best, civilian oversight of law enforcement ensures that there is a fair, thorough, and objective system for the investigation and resolution of civilian complaints against law enforcement officers. However, thorough investigations of complaints—whether the civilian oversight agency or the law enforcement agency conducts such investigations—should not be the only method by which complaints are resolved. Particularly when the complaint is grounded in a dispute between the officer’s and civilian’s perspective and his/her behavior, mediation may resolve the complaint to both parties’ satisfaction in ways that a detailed investigation cannot. Studies have shown that police and civilian mediation participants are more satisfied with the complaint resolution process than those involved in complaints subject to investigation. In addition, mediating complaints has been shown to help build police-community understanding and reduce costs and case-completion times.

Mediation is a process for resolving complaints civilians file against officers through a face-to-face meeting, during which a professional mediator serves as a neutral facilitator. It provides the parties with the opportunity to discuss the incident in a safe and confidential setting and share their individual perspectives. Complaints are considered successfully mediated when the parties agree that they have addressed or resolved the issues raised by the complaint.

But what actually happens in the mediation room? How does a mediator prevent the conversation from devolving into endless arguments over factual issues? How does the mediator facilitate a dispute into transformative conversation that results in mutual understanding. Join us on Monday, April 13, 2020, at 3:00 p.m., when we’ll hear from two mediators with whom the Washington, D.C. Office of Police Complaints contracts. This webinar will explore how they have adapted their individual mediation styles to civilian-officer mediations; how they effectuate transformative mediations in the civilian-police context; and what they have learned that may benefit broader police-community relations.

Please note that this event is open only to the first 100 registrants. We therefore recommend that you register early to guarantee your spot. After registering, you will receive a confirmation email containing information on how to complete the final step to ensure that you are registered and able to join the webinar.


*Those who particiate in the webinar will be able to apply .75 hours towards their initial CPO certification or renewal. For verification purposes, and in order to receive CPO credit for this event, you must be registered for the event as an individual. For more information on the CPO program, please visit http://www.nacole.org/cpo_credential_program.


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