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2020 Los Angeles Service Jam

LA Service Design Meetup

Friday, August 7, 2020 at 7:00 PM - Sunday, August 9, 2020 at 6:00 PM (PDT)

2020 Los Angeles Service Jam

Ticket Information

Ticket Type Sales End Price Fee
General Admission Ended $70.00 $4.04
The LA Service Jam is a nonprofit event, run by volunteers. All funds go towards providing supplies and food for the event. This area is for sponsors, but we'd welcome any additional donations from the community at large. :)
Pay-it-Forward Ticket   more info Ended $70.00 $4.04

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Event Details

Please note that the Jam has been rescheduled from March 2020 to August 2020, due to safety precautions regarding COVID-19.

48 Hours to Change The World! 

Some of the biggest challenges we face today, both locally and globally, will require empathetic innovation and radical collaboration. In order to work towards meaningful impact, our community must come together to explore the process of creating new services, experiences, organizations, and more. 

The Global Service Jam is the world's biggest design-focused innovation event. It is a 3-day interactive workshop where community members learn about service design thinking, work directly with the community, and creatively solve for complex issues using a design-based approach.

Service design is the process of understanding people's unmet needs and finding creative solutions by prototyping new service ideas and improvements. Service design thinking can be applied to all industries and challenges. Projects can explore themes such as transportation, environment, healthcare, education, and more.

Part professional development, part design summit, and part community gathering, this event is part of a global network of similar events being hosted in 100+ cities around the world. Throughout the weekend, jammers will get an overview of the service design process by doing hands-on research within the community, then creating and iterating a prototype for a new service. There will also be inspirational talks from industry leaders and instructional workshops on parts of the service design process.

People of all ages from all ages, industries, and roles are invited to join.

The 2020 LA Service Jam is hosted by the official Los Angles Service Design Meetup Group. We offer a HUGE thanks to our friends at Philosophie design studio for hosting us in their beautiful Santa Monica office.

Complete Schedule:

Friday: 7 pm - 9:30 pm (including dinner)
Saturday and Sunday: 9 am - 5:30 pm (including breakfast and lunch)

Frequently Asked Questions

What’s a jam?

A jam is an activity where people gather around a theme to create something new, based on the human-centered design process. The LA Service Jam is an annual weekend where curious people — like you! — come together to work in small teams to come up with new ideas that can help our community. 

Who can attend the jam?

Everyone and anyone can join the jam! You don't have to be a “Designer” to jam. Service design and design thinking are processes and tools that anyone can use for innovative and creative approaches to problem solving, regardless of job title or skill level. In fact, we especially encourage attendance from those who are not familiar with the design process! 

Why should you attend?

You will learn design-based approaches to creative problem solving and gain hands-on experience, all while having fun. You will experience how a structured innovation process can produce robust, concrete and human-centered results, in just 48 hours. You will have an awesome time and connect with passionate people from your community, and from all over the globe.

Can I attend just one day of the jam?

Unfortunately, you cannot attend the jam for just one day, as teams use the entire weekend to research, concept, prototype and test their ideas. We understand that people have other obligations, such as family and work, so arriving a bit late/leaving a bit early, or stepping out for a few hours, is ok. If you can't make the entire weekend, but want a taste of the jam, consider getting involved as a volunteer! 

Who’s organizing the LA Service Jam?

LA Service Jam 2020 is part of the Global Service Jam, a non-profit volunteer-run event organized by a network of service design enthusiasts, who all share a common belief that collaborative tools and design processes can be used to cause change for the better. The LA team is a group of volunteers and advocates of service design. 

Want to get involved?

Want to sponsor the event or get involved? Consider joining the jam as a sponsor, mentor or volunteer! Sponsors make the jam possible, by providing meals to keep jammers fueled, and supplies to keep jammers prototyping! If you are a skilled practitioner in your field (service design, creative director, entrepreneur, start up/business development, customer service, etc.), consider being a mentor! Volunteers help keep the jam going the whole weekend! 


Schools may purchase a pack of tickets for students at a discounted rate. If you are interested, contact us at losangeles.servicejam [at] gmail [dot] com.

Who is our venue host?

We are thankful to our friends at Philosphie for providing a home for us this year! Philosophie is a digital innovation firm with offices in Los Angeles and New York City. We help large organizations validate and develop their promising ideas through agile design, rapid prototyping, and software craftsmanship. Whether it’s to reduce costs, explore emerging markets, or improve the customer experience, we apply a startup mentality and toolset to deliver meaningful progress faster than you think is possible.

Have questions about 2020 Los Angeles Service Jam? Contact LA Service Design Meetup

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When & Where

Philosophie Offices
1615 16th St.
Los Angeles, CA 90404

Friday, August 7, 2020 at 7:00 PM - Sunday, August 9, 2020 at 6:00 PM (PDT)

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LA Service Design Meetup

The LA Service Design Meetup group is dedicated to advancing advocacy and knowledge of service design and uniting the growing community of Service Design practitioners in Southern California.

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