$0 – $599

2019 Think Outside the Bowl Business Growth Conference

Event Information

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Location

Location

Durham Arts Council

120 Morris Street

Durham, NC 27701

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

ARE YOU READY TO COMPETE AND STAND OUT IN A TODAY’S CROWDED MARKETPLACE?

Think Outside The Bowl is a two-day business growth conference in Durham NC on August 28-29, 2019. The event will provide both inspirational and hands-on sessions to help both B2B and B2C companies increase loyalty, word-of-mouth, and most importantly, revenue.

Together at Think Outside The Bowl, we will take a deep dive to help your organization stand out in a sea of sameness.

We’re bringing together our expert faculty to revolutionize the way you approach Customer Experience, Brand Experience, and Employee Experience. By focusing on being experience design, companies and organizations can achieve greater results in 2019 and beyond.

In a world where commoditization is the norm, differentiation is key. The kind of differentiation customers and employees will notice doesn’t come from what you say, it comes more from what you do.

More than any other factor, your brand’s customer and employee experience will determine whether you thrive and profit or struggle and fade. There is a strong business case for winning the hearts of customers and employees, especially when it leads to increased retention and referrals. According to Gartner, a 5% increase in retention can boost profits by 25% to 125%.

The Think Outside The Bowl faculty includes brand experience, customer experience, employee experience and differentiation experts from the Purple Goldfish Think Tank.

Participants at Think Outside The Bowl will experience:

  1. Enlightening sessions with best-in-class B2B and B2C examples
  2. Humorous and engaging presenters
  3. Networking with other customer-focused professionals
  4. Actionable strategies to grow their businesses

Two Ticket Options

The Full Experience - Wednesday and Thursday
Those who opt for the Full Experience will receive access to all Think Outside The Bowl events. On Wednesday, this consists of all keynote and breakout sessions, plus breakfast, lunch and happy hour. On Thursday you'll have your choice of one full-day intensive workshop, plus breakfast, lunch and happy hour. Full Experience guests will also receive a copy of Purple Goldfish 2.0 and two additional Goldfish series books of your choice from the TOTB bookstore.

The Wednesday Experience
The Essential Experience includes access to all Think Outside The Bowl events on Wednesday. This consists of all keynote and breakout sessions, plus breakfast, lunch and happy hour. You will also receive a copy of Purple Goldfish 2.0 from the TOTB bookstore.

Event Overview

Wednesday, August 28: Keynotes and Breakouts
8:30 AM - Check-In, Networking, Continental Breakfast
9:30 AM - Keynote Sessions
12:00 PM - Lunch
1:30 PM - Breakout Sessions
3:00 PM - Break
3:30 PM - Breakout Sessions
5:00 PM - Happy Hour

Thursday, August 29: Intensive Workshops
8:30 AM - Networking and Continental Breakfast
9:30 AM - Workshops Begin
12:00 PM - Lunch
1:30 PM - Workshops Continue
4:00 PM - Happy Hour

Who Is Think Outside the Bowl For?

This conference is geared for participants who want to create new customer experiences that customers notice, remember, and share. It is designed for both B2B and B2C, for individuals with the authority to initiate change across their organization and for those responsible for realizing results. Participants will learn from best-in-class examples focusing on customer experience, differentiation, technology, and purpose. Everyone will leave with actionable strategies to improve their business.

Goldfish Book Included

Each attendee will receive for free a copy of either Purple Goldfish 2.0. Full Experience guests will also receive their choice of two additional books from the TOTB Bookstore.

Hotel Suggestions

Think Outside The Bowl suggests you consider one of the local, boutique hotels just one block from the Durham Arts Council.

Transportation

  • Raleigh Durham International Airport is just 25 minutes from Downtown Durham via Uber, Lyft or Taxi.
  • The Durham Amtrak station is just two blocks from the Conference.
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Date and Time

Location

Durham Arts Council

120 Morris Street

Durham, NC 27701

View Map

Refund Policy

Refunds up to 7 days before event

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