$200

2019 Nashville CX Day Summit presented by Ankura & Qualtrics.

Event Information

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Date and Time

Location

Location

Ankura's "the engine"

2963 Sidco Drive

Nashville, TN 37204

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description
The Ritz-Carlton Leadership Center is coming to Nashville as part of 2019 Nashville CX Day, presented by Ankura and Qualtrics

About this Event

Nashville CX Leaders:

The CXPA Nashville Network invites you to join us for a special day on Tuesday, October 1st as we celebrate 2019 CX Day. Presented by Ankura and Qualtrics, this memorable 1 day event will feature a service excellence workshop conducted by The Ritz-Carlton Leadership Center.

Thank you to our sponsors for making this possible!

  • Ankura
  • Qualtrics
  • Panviva

AGENDA

8:30-9:30: Breakfast and Networking

9:30-10:30: Keynote speaker: Jeff Toister (author: "The Service Culture Handbook")

10:30-10:45: Break

10:45-11:45: XM - The Future of Experience Management

12:00-12:45: Lunch and Networking

1:00-2:00 Hosted Roundtable Discussions

Topics (tentative--subject to change): Patient Experience, Employee Experience, Voice of Customer Innovation, ROI of Customer Experience, Customer Experience Metrics, Customer Experience and Digital Transformation, Customer Experience Strategy

2:00-5:00: The Ritz-Carlton Leadership Center Workshop on Service Excellence

5:00-6:30 After Party Networking event

Location:

Ankura's "the engine"

2963 Sidco Drive

Nashville, TN

GIVEN THE NATURE OF THIS EVENT, SPACE IS LIMITED AND WILL FILL UP FAST!

REFUND POLICY:

Attendees can receive refunds up to 30 days before event.

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Date and Time

Location

Ankura's "the engine"

2963 Sidco Drive

Nashville, TN 37204

View Map

Refund Policy

Refunds up to 30 days before event

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