Free

2019 iCarol User Group Summit

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Location

Atlanta Marriott Marquis

265 Peachtree Center Avenue Northeast

Atlanta, GA 30303

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Event description
iCarol training and user group session held prior to the Alliance of Information and Referral Systems Training and Education Conference.

About this Event

Join us for a day of free iCarol training and user group session, held just prior to the kickoff of the 41st AIRS Training and Education Conference!

We're excited to present on several topics that were hand-picked and voted on by our customers! Please see below for session details. Our full schedule will be posted as we get closer to the event. Bring your laptops - our training sessions are hands-on and interactive!

We will break for lunch midday, but lunch will not be provided. We will leave ample time for all participants to seek out lunch on their own in and around the Marriott Marquis complex.

You are welcome to join us for our User Group session only, without attending the trainings earlier in the day. The User Group session will begin at approximately 2:30pm. We ask that you please register for our event if you plan to attend any portion of our day, so we can plan appropriately.

Our Summit Sessions*

Recording Met vs. Unmet Needs on Contact Forms

Increasingly, 2-1-1s, ADRCs, and other information and referral providers are being tasked not just with directing people in need to services that can help them, but they are also asked to be a gauge for service gaps in a community. This information is increasingly required by funders and requested by stakeholders to help them make their case for more funding and support for desperately needed community services. With iCarol, tracking the public's needs, including whether the need is being met or not, is a built-in and easy-to-use capability. We'll show you how this is tracked within your referral search and recorded in your Contact Forms, and what you can do with this information.

Brand New Hands On Training: Referral Status with/without Tracking Needs

Your resource data quality effects everything from client outcomes to customer satisfaction, not to mention your ability to obtain and maintain AIRS accreditation. Check out some of the latest tools available in iCarol that help you manage resource data quality. We'll discuss a key new capability - tracking outcomes related to Social Determinants of Health (SDOH).

Statistics and Reporting

So you've used iCarol to collect all kinds of interesting data - now what? We'll guide you through how to use iCarol to prove your value and impact using our Statistics. Learn about the relationship between your Contact Records and reporting, the top used built-in reports, and doing advanced analysis with data exports to Excel.

Brand New Hands On Training: Resource Advanced Search and Bulk Editing Tools

Get a look at our all new Advanced Search and Bulk Editing tools - designed to boost the efficiency with which you can keep your referral information accurate, saving you loads of time in updating your resources, all while reinforcing your organization as a trustworthy source of information.

iCarol User Group Session**

Don't miss your chance to hear about the latest improvements and enhancements to iCarol, learn what we have planned for implementation, and discuss and provide feedback to the iCarol Product Management team on what features from our Ideas Portal you'd like to see implemented in the future.

*We reserve the right to make changes to our schedule and topics prior to the event date.

**Anyone, including those who did not participate in the rest of the iCarol trainings, is welcome to our User Group session, which will start at approximately 2:30pm. Please register for our event if you plan to attend any of our day's activities.

Summit Schedule*

9:00 AM Welcome and Introductions

9:10 AM Recording Met vs. Unmet Needs on Contact Forms

9:55 AM Break

10:10 AM Brand New Hands On Training: Referral Status with/without Tracking Needs

10:55 AM Break

11:05 AM Statistics and Reporting

12:35 PM Lunch (on your own)

1:35 PM Brief Afternoon Regroup and Welcome

1:45 PM Brand New Hands On Training: Resource Advanced Search and Bulk Editing Tools

2:25 PM Break

2:35 PM User Group Session**

3:30 PM Closing Statements

*We reserve the right to make changes to our schedule and topics prior to the event date.

**Anyone, including those who did not participate in the rest of the iCarol trainings, is welcome to our User Group session. Please register for our event if you plan to attend any of our day's activities.

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Atlanta Marriott Marquis

265 Peachtree Center Avenue Northeast

Atlanta, GA 30303

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