Recognizing the need for a high-impact customer success (CS) program is the first step in creating a customer value framework. However, the process does not stop here - figuring out how to quickly build and scale a CS program that delivers results requires streamlined processes and strategic planning.

Join our CS experts, Mona Yoast, VP of Educator (Customer) Success at Learning Ally and Marty Kaufman, Principal at Infinipoint and former VP of Customer Experience at Wedding Wire as they share their insights about building and scaling a CS organization from the ground up!

The discussion will be moderated by Jason Whitehead. Jason is the CEO of Tri Tuns, Co-Founder of CSMastermind, and co-host of the customer success podcast, “The Jasons Take On…”.