2019 CX Day Celebration - Milwaukee/Madison

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Location

Location

5810 Mineral Point Rd

5810 Mineral Point Road

Madison, WI 53705

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Event description
CUNA Mutual Group is excited to host the next local Wisconsin CXPA event in Madison, Wisconsin.

About this Event

Learn about CUNA Mutual Group's journey with CX Transformation, which began with assessing their CX maturity and ended with a 3-year roadmap for becoming more customer centric as an organization. How did they gain buy-in from multiple levels of the organization, identify their top 16 CX priorities & move the dial in becoming an 'experience' organization?

Expect to hear about:

" CX Governance

" Scorecard and Metrics

" Comprehensive Listening Strategies

You'll tour their Customer Exchange Center and learn:

" How they have created an environment for collaboration and learning that positively impacts future sales and retention.

" How they are working towards improving their employee engagement, attraction and retention strategy by enhancing their office facilities and environment, so employees have a more collaborative and inspirational space to increase innovation and inclusion.

Also come prepared to share how your organization celebrated CX Day, October 1, 2019 or what you learned during the CXPA event.

Join us for an exciting day of brainstorming, knowledge sharing, and CX fun!

When

October 10, 2019

1-4 PM

Where

CUNA Mutual Group

5810 Mineral Point Road

Madison, WI 53593

Parking

Park in the yellow shaded area (on map) in front of 5810 building, however, if full there is a lot behind the 5710 building.

Date and Time

Location

5810 Mineral Point Rd

5810 Mineral Point Road

Madison, WI 53705

View Map

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